Supervisory Medical Support Assistant

Veterans Health Administration

Wichita (KS)

On-site

USD 63,000 - 83,000

Full time

7 days ago

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Job summary

The Wichita VA Medical Center, part of the Veterans Health Administration, is recruiting for a Supervisory Medical Support Assistant to support the CBOC Eye Clinic within the Health Administration department.

The role involves leading an MSA team, overseeing daily operations, and ensuring patient services meet required standards. This federal position requires travel up to 50%, a Monday–Friday 8:00 a.m. to 4:30 p.m. schedule, and non-telework eligibility.

Qualifications

Note: Federal employment requires education or degrees recognized by the U.S. Department of Education from accredited institutions.

Responsibilities

Plan and direct programs at medical centers and satellite clinics.
Supervise at least one subordinate MSA team leader or supervisor.
Evaluate subordinate staff performance and resolve complex patient service issues.
Evaluate new products, equipment, and systems for operational improvements.
Identify education or training needs and make hiring recommendations.
Communicate with physicians, case managers, and allied health staff while maintaining confidentiality.

Job description

Department: Department of Veterans Affairs

The Wichita VA Medical Center is recruiting for a Supervisory Medical Support Assistant to work in the CBOC Eye Clinic for the Health Administration department.

Key Responsibilities

Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

Assignments at this level include but are not limited to: Evaluating the work of subordinate staff; Resolving complex problems to ensure patient services are met; Evaluating new products, equipment, and systems to make recommendations for improved operations; Identifying educational or training needs; Making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary.

Additionally, The Supervisory Medical Support Assistant plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.

The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. They are responsible for: Maintaining the confidentiality of information obtained to carry out required duties. Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.

Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions.

*Travel Required* 50% or less - You may be expected to travel for this position Work Schedule: Monday-Friday, 8am-4:30pm Telework: Not authorized Virtual: This is not a virtual position. Functional Statement #: FS#000000 Relocation/Recruitment Incentives: Not authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $63492 – $82536/yr.

What is the application deadline?

Applications close on 2026-10-19.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.