Lead Medical Support Assistant - Clinic Operations

Veterans Health Administration; Virginia (MN); On-site; USD 57,000 - 72,000; Full time

Job summary

The Supervisory Medical Support Assistant (GS-08) at VA Maine Health Care System in Augusta, ME, leads patient support staff within the Health Administration (MAS) service line. The role ensures efficient clinic operations and adherence to VA policies and procedures.

The successful candidate will oversee assignments, provide staff development and briefings, and participate in budgeting and resource forecasting to sustain high-quality patient care across the facility.

Qualifications

• Advanced knowledge of managing or leading patient support staff in a clinic.
• Ability to supervise at least one subordinate MSA supervisor or team leader.
• Strong collaboration and customer service skills with internal and external customers.
• Ability to provide briefings, orientations, and staff development training.
• Ability to manage fiscal matters and forecast resource and equipment needs.

Responsibilities

• Provide administrative and supervisory duties to subordinate MSA staff.
• Assign work, conduct performance evaluations, and support staff development.

Skills

MSA supervision

Staff development

Customer service

Budget management

Staff assignments

Education

High school diploma / GED

Job description

The Supervisory Medical Support Assistant (GS-08) at VA Maine Health Care System in Augusta, ME, leads patient support staff within the Health Administration (MAS) service line. The role ensures efficient clinic operations and adherence to VA policies and procedures.

The successful candidate will oversee assignments, provide staff development and briefings, and participate in budgeting and resource forecasting to sustain high-quality patient care across the facility.