Supervisory Medical Support Assistant

Veterans Health Administration; Virginia (MN); On-site; USD 57,000 - 72,000; Full time

Job summary

The Supervisory Medical Support Assistant (GS-08) at VA Maine Health Care System in Augusta, ME, leads patient support staff within the Health Administration (MAS) service line. The role ensures efficient clinic operations and adherence to VA policies and procedures.

The successful candidate will oversee assignments, provide staff development and briefings, and participate in budgeting and resource forecasting to sustain high-quality patient care across the facility.

Qualifications

• Advanced knowledge of managing or leading patient support staff in a clinic.
• Ability to supervise at least one subordinate MSA supervisor or team leader.
• Strong collaboration and customer service skills with internal and external customers.
• Ability to provide briefings, orientations, and staff development training.
• Ability to manage fiscal matters and forecast resource and equipment needs.

Responsibilities

• Provide administrative and supervisory duties to subordinate MSA staff.
• Assign work, conduct performance evaluations, and support staff development.

Skills

MSA supervision

Staff development

Customer service

Budget management

Staff assignments

Education

High school diploma / GED

Job description

This Supervisory Medical Support Assistant position is in the Health Administration (MAS) service line at VA Maine Health Care System located at Augusta, ME location. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience: None.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None
• Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grandfathering Provision

Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:

1. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
2. Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation. NOTE: This provision is not intended to regularize appointments/ placements.

Grade Determinations

Supervisory Medical Support Assistant, GS-08

Experience: One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs)

1. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
2. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
3. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
4. Ability to provide briefings, orientations, staff development, and training in a patient support setting.
5. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-08. The actual grade at which an applicant may be selected for this vacancy is GS-08.

Physical Requirements

See VA Directive and Handbook 5019.