Supervisory Medical Support Assistant

U.S. Department of Veterans Affairs; Augusta (ME); On-site; USD 54,000 - 70,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant at VA Maine Health Care System, Augusta, ME. You will lead Medical Support Assistants in a patient-centered clinic and coordinate care within an Interdisciplinary Care team.

Responsibilities include scheduling, staff development, training, data analysis, and ensuring compliance with policies. Travel to other VA campuses may be required; federal benefits apply.

Qualifications

• U.S. citizenship or eligible non-citizen status
• High school diploma or GED or equivalent
• Proficiency in English (spoken and written)
• Grandfathering provisions may apply for current VA employees in this occupation

Responsibilities

• Supervise Medical Support Assistants and plan/direct their work
• Coordinate within Interdisciplinary Coordinate Care delivery models
• Set and adjust short-term priorities; prepare schedules
• Identify training needs and arrange/lead training
• Review work and analyze reports; conduct staff meetings
• Address patient scheduling issues and serve as primary contact for patient concerns
• Manage data collection and provide data-driven insights
• May travel to other VA campuses as needed

Skills

Staff supervision

Customer service

Communication

Decision making

Education

High school diploma

Job description

Summary

This Supervisory Medical Support Assistant position is in the Health Administration (MAS) service line at VA Maine Health Care System located at Augusta - ME location.

Summary

This Supervisory Medical Support Assistant position is in the Health Administration (MAS) service line at VA Maine Health Care System located at Augusta - ME location.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
• 7407(a)
• Experience: None
• Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration: None Foreign Education: To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grandfathering Provision: Employees in VHA in this occupation - under a permanent - appropriate - and legal placement on the effective date of the qualification standard - are considered to have met all qualification requirements for the grade and/or assignment held - including positive education and registration/certification where applicable
• For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed - the following provisions apply: Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard
• Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation
• NOTE: This provision is not intended to regularize appointments/ placements
• Grade Determinations: Supervisory Medical Support Assistant - GS-08: Experience: One year of creditable experience equivalent to the next lower grade
• Knowledge - Skills - and Abilities (KSAs): In addition to the experience above - the candidate must demonstrate the following KSAs: Advanced knowledge of managing or leading patient support staff in a clinic
• This includes independently utilizing reference sources - decision making - and empowering the team to collaborate and resolve problems within a complex systems environment
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancements
• Ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• Ability to provide briefings - orientations - staff development - and training in a patient support setting
• Ability to manage fiscal matters - forecast resource and equipment needs - and identify budget needs
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-08
• The actual grade at which an applicant may be selected for this vacancy is GS-08
• Physical Requirements: See VA Directive and Handbook 5019.

Duties

• Total Rewards of a Allied Health Professional This position serves as a Supervisor for Medical Support Assistants at the VA Maine Medical Center
• The position is responsible for planning - directing - and controlling work for the lower grade Medical Support Assistants
• Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team - or Specialty Care Setting)
• Duties may include - but are not limited to: Set and adjust short-term priorities
• Prepare schedules for work completion
• Establishes work priorities
• Identifies developmental training needs of employees
• Provides or arranges for training
• Reviews work produced
• Analyzes weekly reports to evaluate production and takes appropriate action
• Conducts regular staff meetings with the medical support assistants
• Attends required Section meetings and other meetings throughout the facility
• Serves as point of contact for resolving patient issues especially regarding appointment and scheduling concerns
• Maintains clerical guidelines and manuals
• Preparation of material to be used in training new employees
• Responsible for training auxiliary personnel such as temporary - work study - and volunteers used for intermittent heavy workload areas
• Offers expert advice on administrative details and procedures Present findings to the Supervisor and respective Service Line designees for corrective action
• Ensure subordinates serve as the initial point of contact
• Performs work involving collection - compilation - and/or tracking of data and statistical information
• Work Schedule: Monday-Friday
• 7:30am - 4:00pm or 8:00am - 4:30pm
• Recruitment Incentive (Sign-on Bonus): Not Authorized
• Permanent Change of Station (Relocation Assistance): Not Authorized
• Pay: Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
• Telework: Not Available
• Virtual: This is not a virtual position
• Functional Statement #: F08582 Permanent Change of Station (PCS): Not Authorized
• Financial Disclosure Report: Not Required
• Notifications: This position is in the Excepted Service
• This position is NOT a Bargaining Unit position
• Travel and relocation expenses are not authorized
• The incumbent may be required to travel to other VA campuses and CBOC's
• Current and former Federal employees must submit copies of their most recent SF-50 (Notice of Personnel Action)
• The SF-50 must identify the position title - series - grade - step - tenure - and type of service (Competitive or Excepted)
• In some cases - more than one SF-50 may be required to show a higher grade previously held
• This position is covered by a special rate
• Selectee may be required to work at any VISN 1 Healthcare System campus - as needed
• Narrative responses to the knowledge - skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment
• Due to a critical staffing shortage - 38 U.S.C.
• 7412 waives the requirement to apply Veterans' preference for this job announcement.