LEAD MEDICAL SUPPORT ASSISTANT

US-Department-of-Veterans-Affair; Las Cruces (NM); On-site; USD 43,000 - 52,000; Full time

Job summary

The El Paso VA Health Care Center seeks a Lead Medical Support Assistant (GS-7) to coordinate front-desk and administrative functions and to manage patient information flows across clinics. The incumbent will support operations and ensure efficient workflow.

Responsibilities include intake and indexing of health and administrative data and using PC and Vista applications. Strong organization and communication skills are essential for success.

Qualifications

• No experience required.
• One year of creditable experience at the next lower grade may be required for some positions.

Responsibilities

• Receives, intake, and indexing of health and administrative information.
• Interfaces with PC and Vista applications to manage data and support clinics.

Skills

Medical terminology

Interdisciplinary coordination

Patient data systems

Staff development

Staff workload management

Education

High school diploma / GED

Job description

This is the Lead of the position. The incumbent serves as a Lead Medical Support Assistant the El Paso VA Health Care Center. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal
computer (PC) applications as well as numerous Vista applications.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial- level Board or Department of Education.
• Licensure/Certification/Registration. None
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS-0679-07 Lead Medical Support Assistant

Experience: One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs)

In addition to meeting the experience above, the candidate must demonstrate the following KSAs:

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Preferred Experience

• MSA/Scheduling experience.
• Supervisor or Lead experience
• Ability to delegate work.
• Healthcare knowledge.
• Customer service skills.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-07. The actual grade at which an applicant may be selected for this vacancy is GS-07.

Physical Requirements

The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.