Advanced Medical Support Assistant

Talentify; San Jose (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Talentify is seeking an Advanced Medical Support Assistant (AMSA) to join the Patient Administrative Support Service. The AMSA will work closely with the health care team and receive guidance from leadership such as the MSA Supervisor and service chiefs.

The role involves receiving patients, initiating admitting processes, routing patients to destinations, answering and triaging calls, collecting demographics, and scheduling appointments.

Responsibilities

• Receiving patients on the unit, initiating the admitting process, routing patients to their destinations, providing telephone assistance, triaging telephone calls, gathering demographics, and scheduling appointments.

Job description

The Advanced Medical Support Assistant (AMSA) position is organizationally aligned under the Patient Administrative Support Service within the Business Administration Service. The position is expected to work closely with all members of the health care team and will receive program direction and guidance from the team's leadership (i.e., MSA Supervisor, section chief, service chief, etc.).

Duties

Duties include receiving patients on the unit, initiating the admitting process, routing patients to their destinations, providing telephone assistance, triaging telephone calls, gathering demographics, and scheduling appointments. The AMSA is cross-trained to provide coverage for other clinics within the health care system as staffing needs dictate.