LEAD MEDICAL SUPPORT ASSISTANT

U.S. Department of Veterans Affairs; Montrose (CO); On-site; USD 58,000 - 78,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Lead Medical Support Assistant for Outpatient Services. The role requires prioritizing recurring tasks independently while escalating deviations to supervision.

It emphasizes advanced medical terminology, coordination with interdisciplinary teams, and proficient use of patient information systems in a busy multi-clinic environment. Responsibilities include organizing workflow, developing staff, and adjusting processes to meet patient care needs.

Qualifications

• Advanced knowledge of medical terminology and a wide range of clinical flow processes.
• Ability to communicate with individuals to obtain desired effects and coordinate with care team staff.
• Ability to utilize numerous patient systems in support of clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks to meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements and workflow priorities to meet patient needs.

Skills

Medical terminology

Clinical workflows

Team coordination

Patient systems

Prioritization

Staff training

Education

High school diploma or GED

Job description

The incumbent serves as the Lead Medical Support Assistant for Outpatient Services. He/She uses initiative in completing recurring assignments independently and without specific instructions, but refers deviations, problems, and unfamiliar situations to the supervisor for assistance. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy

Experience

None.

Education.

High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Licensure/Certification/Registration

None.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:

Lead Medical Support Assistant, GS-07

Experience

One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs)

In addition to meeting the experience above, the candidate must demonstrate the following KSAs:

• (a) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• (b) Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• (c) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• (d) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• (e) Ability to provide staff development and training.
• (f) Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is GS-07

Physical Requirements:

See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements

English Language Proficiency.

Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).