Lead Medical Support Assistant

US Department of Veterans Affairs; Redlands (CA); On-site; USD 48,000 - 56,000; Full time

Job summary

The US Department of Veterans Affairs seeks a Lead Medical Support Assistant for the Loma Linda VA Clinic in Redlands, CA. The LMSA coordinates assignments and workflow across an interdisciplinary unit and oversees daily workload assessments to ensure proper staffing coverage.

Responsibilities include evaluating training records and determining training needs for Medical Support Assistants to support multiple clinics, while applying KSAs to improve access to care. This is a GS-07 level position.

Qualifications

• High school diploma, GED, or state proficiency certificate.
• English language proficiency required per VA standards.
• Foreign education evaluation acceptable if applicable.

Responsibilities

• Coordinate assignments and workflow in an interdisciplinary unit.
• Perform daily workload assessments and assign work to staff.
• Ensure proper staffing coverage and monitor training records.
• Determine training needs of MSAs to support multiple clinics.
• Provide staff development and training as needed.

Skills

Workflow coordination

Staffing management

Interdisciplinary communication

Training & development

Medical terminology

Patient systems literacy

Education

High school diploma / GED

Job description

Serves as the Lead Medical Support Assistant (LMSA) for the Community Care service at Loma Linda VA Clinic Redlands CA. The LMSA is responsible for the coordination of assignments and workflow found in an interdisciplinary unit. The LMSA is responsible for daily workload assessments, assigning work, assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grandfathering Provision:

Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:

1. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
2. Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

Grade Determinations

In addition to the basic requirements for employment listed above, the following experience criteria must be met when determining the grade of candidates.

Lead Medical Support Assistant, GS-07:

• Experience: One year of experience equivalent to the GS-06 grade level in addition to the basic requirements listed above.

AND

• Demonstrated Knowledge, Skills, and Abilities. In addition to experience, the candidate must demonstrate the following KSAs:
  1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
  2. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
  3. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
  4. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
  5. Ability to provide staff development and training.
  6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/

The full performance level of this vacancy is GS-07.

Physical Requirements:

Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment