Medical Support Assistant (Advanced)

US-Department-of-Veterans-Affair; Iowa City (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) in Radiology/Nuclear Medicine Service at Iowa City VA Medical Center works within an interdisciplinary care delivery model and interfaces with CPRS, VistA, and MyHealtheVet to support Veterans’ care.

The AMSA independently performs duties in processing, care, and treatment of Veterans while functioning as a team member in the patient care setting, including answering phones, greeting patients, and scheduling appointments.

Qualifications

• U.S. citizenship is required.
• Education: high school diploma or GED or equivalent.
• English language proficiency in speaking and writing.

Responsibilities

• Support delivery of healthcare services in inpatient/outpatient settings.
• Answer phones and greet patients; relay messages to staff.
• Schedule appointments and verify provider orders in scheduling guidelines.

Skills

Healthcare process knowledge

Interdisciplinary coordination

Medical terminology

Communication with stakeholders

Prioritization and organization

Education

High school diploma / GED

Tools

CPRS

VistA

MyHealtheVet

Job description

The Advanced Medical Support Assistant (AMSA) in Radiology/Nuclear Medicine Service with Iowa City VA Medical Center. The AMSA works collaboratively in an interdisciplinary coordinated care delivery model and interfaces with numerous computer applications including but not limited to CPRS, VistA, and MyHealtheVet. The AMSA independently performs duties in processing, care, and treatment of Veterans while functioning as a team member in the patient care delivery setting.

Basic Requirements

• a. Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens
• b. Experience. None.
• c. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• d. Licensure/Certification/Registration. None.
• f. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• g. Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• h. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations

Medical Support Assistant (Advanced), GS-6

Experience. One year of experience equivalent to the GS-5 grade level

Examples of qualifying experience, include but are not limited to, independently performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advising clinical staff on current administrative processes. Performing administrative support duties including answering phones, greeting patients, relaying messages to appropriate medical staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

AND

Demonstrated Knowledge, Skills, and Abilities

• (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• (e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• (f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6.

The actual grade at which an applicant may be selected for this vacancy is GS-6.

Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.