Lead Medical Support Assistant

U.S. Department of Veterans Affairs

Long Beach (CA)

On-site

USD 63,000 - 81,000

Full time

5 days ago

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Job summary

Department of Veterans Affairs in Long Beach, CA is seeking a Lead Medical Support Assistant to manage patient scheduling, medical records, and administrative support within the VA Long Beach Health Care System. The role focuses on coordinating appointments, updating demographics, and ensuring accurate workload credit documentation.

The position operates from 8:00am to 4:30pm, with no telework option, and belongs to the Veterans Health Administration family.

Qualifications

Experience scheduling and coordinating patient appointments and consults.
Maintaining medical outpatient and inpatient charts and administrative records.
Abide by privacy and accuracy standards for demographics and insurance data.

Responsibilities

Schedule, cancel, reschedule patient appointments and consults.
Enter no-show information and monitor electronic wait lists.
Prepare for clinic visits and coordinate patient care activities.
Obtain medical information from patients and update records.
Ensure encounter forms are completed for workload credit.
Monitor both inpatient and outpatient appointments within the assigned area.

Skills

Appointment scheduling

Medical records management

Data entry

Patient intake

Job description

Department: Department of Veterans Affairs

The Long Beach VA Health Care Systems Health Administration Service is recruiting for one (1) Lead Medical Support Assistant. Welcome to VA Long Beach Tibor Rubin - History

Key Responsibilities

Scheduling, canceling, re-scheduling patient's appointments and/or consults
Entering no-show information
Monitoring electronic wait lists
Preparing for clinic visits
Establishing and maintaining medical outpatient and inpatient charts as well as administrative records
Monitoring both inpatient and outpatient appointments for areas of responsibility
Obtaining medical information from patients
Coordinating information and actions related to patient care and services
Ensuring encounter forms are completed in order to obtain appropriate workload credit
Verifying and updating demographics and insurance information
Ensures that the Interdisciplinary Team setup (including consult category of care) is closely monitored to effectively support the needs of the VA clinics, and make any necessary adjustments.

Work Schedule: 8:00am - 4:30pm
Compressed/Flexible: Not Authorized
Telework: Not Authorized
Virtual: This is not a virtual position
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Requirements & Education

IMPORTANT: Education is not applicable to base all or part of your qualifications on for this position. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $62504 – $81257/yr.

What is the application deadline?

Applications close on 2026-10-30.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.