Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

The US Department of Veterans Affairs in Indianapolis seeks an Advanced Medical Support Assistant for the Business Office (HAS) to support Primary Care. This role provides crucial administrative guidance to physicians, PAs, nurses, and other clinical staff, helping ensure timely access and smooth patient flow.

Responsibilities include coordinating scheduling, maintaining health care portals, processing referrals, and preparing reports.

Qualifications

• High school diploma or GED is required; grandfathering provision may apply.
• Advanced knowledge of clinical workflows and healthcare portals is preferred.
• Strong medical terminology and reporting skills are expected.

Responsibilities

• Provide administrative support to physicians, PAs, nurses, and other clinical staff.
• Coordinate scheduling across interdisciplinary care delivery and manage patient flow.
• Maintain and navigate patient care portals and referrals.
• Prepare reports and communicate with internal and external customers.

Skills

Healthcare process knowledge

Care delivery policies

Medical terminology

Cross-disciplinary collaboration

Prioritization & organization

Effective communication

Education

High school diploma or GED

Job description

This position is located in the Business Office (HAS) but will provide service to Primary Care. The Advanced Medical Support Assistant is a key member of the Patient Care Team providing crucial administrative advice and guidance. Responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38U.S.C. § 7407(a).

Experience.

None.

Education

High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

English Language Proficiency

Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations

In addition to the basic requirements for employment, candidates must meet the following grade-determining criteria for placement at grade levels specified.

Applicant must possess at least one year experience at or equivalent to work at the next lower grade of the GS5.

Demonstrated Knowledge, Skills, and Abilities (KSAs).

Candidates must demonstrate, on the resume, all of the KSAs below:

1. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
2. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
3. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
4. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
5. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
6. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is at the GS-6.

Physical Requirements:

The work is sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relative light objects. The position may also require stopping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.