Medical Support Assistant (Advanced)

US-Department-of-Veterans-Affair; Lawrenceburg (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

The Cincinnati VA Medical Center is hiring an Advanced Medical Support Assistant (A/MSA) to provide specialized technical support that enables clinicians to deliver high-quality patient care. Applicants pending certain requirements may be tentatively selected but not hired until requirements are met.

The role emphasizes advanced knowledge of clinical processes, coordination of care, and strong English communication skills to support a broad range of healthcare professionals.

Qualifications

• United States Citizenship required; non-citizens may be considered only as per VA policy.
• Experience: None.
• Education: High school diploma or GED or state/provincial equivalent.
• Licensure/Certification/Registration: None.
• English Language Proficiency: Proficient in spoken and written English.

Responsibilities

• Provide specialized technical support enabling physicians, nurses, and other clinical staff to deliver high-quality patient care.
• Assist with coordination of care processes, scheduling, and patient information flow across disciplines.

Education

High School Diploma or GED

Job description

This position is located at the Cincinnati VA Medical Center. The Advanced Medical Support Assistant (A/MSA) provides specialized and essential technical support that enables physicians, physician assistants, nurses, nursing assistants, and other clinical staff to deliver high-quality patient care.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.


• Experience. None.


• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.


• Licensure/Certification/Registration. None.


• Grandfathering Provision. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:(1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.(2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

NOTE: This provision is not intended to regularize appointments/ placements.

• f. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.


• g. Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.


• h. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations

Medical Support Assistant (Advanced), GS-06.

(1) Experience. One year of creditable experience equivalent to the next lower grade.

(2) Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs:

• (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.


• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care ,overbooking, provider availability, etc.


• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.


• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.


• (e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.


• (f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6.

Physical Requirements

The work is primarily sedentary. The incumbent is required to sit for various lengths or time as well as some bending, walking, and lifting. Must be able to operate a computer terminal and be able to manage multiple activities at one time.