Lead Medical Receptionist: Front Desk & Patient Experience

Gotham Podiatry PC; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

401(k) matching

Paid time off

Paid holidays

Job summary

Gotham Podiatry PC is seeking a lead Medical Receptionist to manage front desk operations in Midtown/UES Manhattan. You will greet patients, oversee scheduling, and ensure a smooth patient flow across clinical and remote teams.

Required 5+ years in patient coordination, a Bachelor's degree, and experience leading a team; proficiency with Nexgen/AthenaHealth or similar EMR/EHR is essential. This is a full-time on-site role with healthcare benefits.

Qualifications

• 5+ years of experience in patient coordination or medical front office.
• Bachelor's degree required.
• Experience in a lead or supervisory role preferred.
• Proficiency with EMR/EHR systems (Nexgen, AthenaHealth, or similar).
• Highly organized with strong interpersonal and communication skills.
• Long-term opportunity; not seeking short-term applicants.

Responsibilities

• Lead front desk operations at Manhattan offices.
• Greet patients and manage scheduling, confirmations, and follow-ups.
• Oversee daily/weekly front desk staff schedule.
• Maintain patient records, check-ins/outs, and payments.
• Collaborate with clinical staff and remote scheduling.
• Ensure welcoming experience and encourage online feedback.
• Own front desk performance and service standards.

Skills

Interpersonal skills

Multitasking

Communication skills

Leadership

Organized

Education

Bachelor's degree

Tools

EMR/EHR systems

Job description

Gotham Podiatry PC is seeking a lead Medical Receptionist to manage front desk operations in Midtown/UES Manhattan. You will greet patients, oversee scheduling, and ensure a smooth patient flow across clinical and remote teams.

Required 5+ years in patient coordination, a Bachelor's degree, and experience leading a team; proficiency with Nexgen/AthenaHealth or similar EMR/EHR is essential. This is a full-time on-site role with healthcare benefits.