Medical Front Desk Receptionist Podiatry

Ankle & Foot Center Of Lake County; Town of Florida (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

Ankle & Foot Center Of Lake County in New York is seeking a skilled Medical Front Desk Professional who delivers outstanding patient care and a positive first impression. You will handle reception, phone support, insurance verifications, and data entry in ModMed EMR while supporting doctors and patients.

Ideal candidates are organized, reliable, and good with collections, eligibility, copays, and self-pay pricing, with a friendly, can-do attitude and team spirit.

Qualifications

• Proven work experience as a Receptionist or Front Office role.
• Strong insurance verification and collections background.
• Excellent customer service and communication skills.

Responsibilities

• Greet and welcome guests on arrival.
• Answer multiple phone lines and manage voicemails.
• Data entry of patient demographics and history into EHR.
• Check in/out patients via EMR (ModMed).
• Know insurance eligibility, authorizations, copays, deductibles, and self-pay pricing.
• Collect payments at visit and balance at end of visit.
• Schedule appointments and coordinate with doctors.
• Scan and update patient information.
• Provide information in-person and via phone/email.
• Perform other clerical duties such as filing, photocopying, and faxing.

Skills

Receptionist experience

Customer service

Insurance verification

Data entry

Phone etiquette

Multitasking

Organizational skills

Tools

ModMed EMR

Office equipment operation

Job description

Job description

We're not looking for just anyone. We're looking for an exceptional Medical Front Desk Professional who is passionate about providing outstanding patient care and creating an amazing first impression for every patient who walks through our doors. Some of the qualities of who we are looking for?

• Honest, confident, and comfortable discussing payments and insurance responsibilities
• A self-starter who can work independently while contributing positively to a team
• Friendly, dependable, and someone patients and coworkers can count on
• Committed to personal growth and building a long-term career
• Highly organized, professional, and detail-oriented
• Motivated to bring your best attitude and energy every day

You will be responsible for providing clerical and phone support for our Podiatry practice. We are looking for a self-starter who is a positive team player, with excellent customer service skills, strong insurance verification background, collections and an upbeat positive attitude. You will support doctors and patients through a variety of tasks related to patient care management, organization and communication.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Answering multiple phone lines, directed calls, managed and maintained the office voicemails
• Data entry of new patient demographic information, past medical history, etc. into EHR
• Check in and check out the patient through the office EMR system (ModMed)
• Strong knowledge of insurance eligibility, authorizations, copays, co-insurance, deductibles and self-pay pricing
• Have knowledge of the insurances accepted in the office
• Collect copays and deductibles at the time of service and balance at the end of the visit
• Call patient to schedule appts when needed for follow up
• Scan, update information into patient information
• Assist doctor and back office as needed
• Provide basic and accurate information in-person and via phone/email
• Perform other clerical receptionist duties such as filing, photocopying, and faxing

Skills:

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Strong experience in insurance authorizations, benefits and eligibility
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize task

Experience:

• Medical Receptionist Customer service: 1 year (Preferred)
• Medical Terminology: 1 year (Preferred)
• Podiatry: 1 year (Preferred)
• Knowledge in ModMed EMR is a plus

Work Location: One location (Not Remote)

Job Type: Full-time