Lead Medical Receptionist

Alpine Physician Partners Colorado, LLC; United States; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off (PTO)

Employee Assistance Program (EAP)

Job summary

Alpine is actively seeking a Front Office Leader to guide Medical Receptionists and ensure efficient patient flow. You will support onboarding, training, and adherence to established workflows, promoting a positive, confidential, patient-centered environment.

The role emphasizes accurate data handling in the EMR, strong communication with patients and staff, and collaboration with management to improve scheduling and front office performance. Proficiency in MS Office and Allscripts is preferred.

Qualifications

• High School Diploma or equivalent required.
• Healthcare administration coursework preferred.
• 2–3 years of medical receptionist/front office experience required.
• Leadership or supervisory experience preferred.
• Experience in a physician practice or ambulatory setting preferred.
• Proficiency with MS Office and EMR familiarity.

Responsibilities

• Lead front desk operations; train Medical Receptionists.
• Support onboarding and adherence to workflows and policies.
• Promote a positive patient experience and confidentiality.
• Manage scheduling, registrations, and insurance verification.
• Oversee copay collection and check-in/out processes.
• Maintain accurate patient records in the EMR system.
• Answer calls professionally and triage inquiries.
• Assist with reports, data entry, and special projects.

Skills

Leadership

Communication

Time management

Problem solving

Customer service

Education

High School Diploma

Healthcare administration coursework

Tools

EMR systems

Allscripts

Microsoft Office

Job description

Key Responsibilities

Front Office Leadership

Serve as the lead resource for front desk operations, providing guidance, training, and ongoing support to Medical Receptionists. Assist with onboarding new team members and ensuring adherence to established workflows, policies, and best practices. Promote a positive, collaborative work environment while helping resolve patient and staff concerns professionally and efficiently. Support management with scheduling coverage, workflow improvements, and front office performance initiatives.

Exceptional Patient Experience

Welcome patients and visitors with professionalism and warmth, ensuring a positive first impression. Address patient questions and concerns while providing outstanding customer service and maintaining confidentiality. Foster a patient-centered environment that reflects the practice's commitment to quality care.

Administrative Excellence

Oversee and assist with appointment scheduling, patient registration, insurance verification, copay collections, and check-in/check-out processes. Ensure timely and accurate completion of required patient documentation and office forms. Monitor front desk workflows to maximize efficiency and patient satisfaction.

Accurate Data & Records Management

Maintain accurate patient records and demographic information within the electronic medical record system. Reconcile daily transactions and ensure proper handling of patient payments and documentation. Monitor front office processes to maintain compliance with organizational standards.

Professional Communication

Answer incoming calls in a professional and courteous manner, triaging requests and directing inquiries appropriately. Communicate effectively with patients, providers, clinical staff, and external partners. Assist in resolving escalated patient concerns and service issues.

Office Operations Support

Maintain adequate office supplies and support the smooth operation of the reception area. Assist with reports, correspondence, data entry, and special projects as assigned. Support continuous improvement efforts aimed at enhancing operational efficiency and patient satisfaction.

Additional Responsibilities

Perform other duties as assigned to support the success of the practice and organization. Demonstrate flexibility and a willingness to assist across functions as needed.

Qualifications

Education

High School Diploma or equivalent required. Additional coursework or training in healthcare administration or business operations preferred.

Experience

Minimum of 2-3 years of medical receptionist or healthcare front office experience required. Previous leadership, lead, trainer, or supervisory experience preferred. Experience working in a physician practice or ambulatory healthcare setting strongly preferred.

Technical Skills

Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. Experience using Electronic Medical Record (EMR) systems; Allscripts experience preferred. Ability to learn and navigate multiple healthcare software applications.

Leadership & Interpersonal Skills

Strong communication and customer service skills. Proven ability to lead by example, coach team members, and promote a positive work culture. Ability to effectively manage competing priorities in a fast-paced environment.

Organizational Skills

Strong attention to detail and ability to maintain accuracy while multitasking. Excellent time management and problem-solving skills. Ability to work independently and make sound decisions within established guidelines.

Salary Range

Hourly Pay Range: $17.45-$23.27 hourly

Additional Compensation

Eligible for quarterly performance bonus based on individual and/or company performance

Benefits

Includes medical, dental, and vision insurance; 401(k); paid time off (PTO); and Employee Assistance Program (EAP)

Application Deadline

Open until filled. Applications will be reviewed on a rolling basis.

About Alpine

Alpine is growing, and we welcome new talent to our highly collaborative and diverse team. We are passionate about building a leading national organization that enables physicians to focus on the joy of practicing medicine, and supports the ongoing transition to value-based care for senior populations. Alpine brings this same level of passion to employee engagement, career development and progression. If this aligns with your career goals, then look no further. Grow with us!