Lead Medical Receptionist

Phpmcs; Denver (CO); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off (PTO)

Employee Assistance Program (EAP)

Job summary

Alpine Physicians in Denver, CO is seeking a Lead Medical Receptionist who blends top-tier customer service with strong front-office leadership. You will mentor the reception team, guide onboarding, enforce workflows, and help ensure a smooth patient experience from check-in to check-out.

Responsibilities include appointment scheduling, patient registration, insurance verification, copay collection, EMR data management, and reporting.

Qualifications

• High School Diploma required.
• Experience in healthcare front office preferred.
• 2–3 years of medical receptionist experience required.
• Previous lead/trainer/supervisor experience preferred.
• Experience in physician practice/ambulatory care settings strongly preferred.

Responsibilities

• Lead front desk operations, provide guidance and training to Medical Receptionists.
• Assist onboarding and enforce workflows and policies.
• Promote a positive, collaborative work environment and resolve patient/staff concerns.
• Oversee scheduling, registration, insurance verification, copays, and check-in/check-out.
• Maintain accurate patient records in the EMR system and ensure data integrity.

Skills

Leadership

Customer service

Healthcare front office

EMR (Allscripts) experience

Microsoft Office

Education

High School Diploma

Tools

Allscripts EMR

Job description

Job Description:Join Our Team as a Lead Medical Receptionist!Are you a customer service-focused healthcare professional with strong leadership skills and a passion for creating exceptional patient experiences? We are seeking a Lead Medical Receptionist to serve as the face of our practice while providing day-to-day guidance and support to the front office team. This is an exciting opportunity for a motivated leader who thrives in a fast-paced environment, enjoys mentoring others, and is committed to delivering outstanding service to patients, providers, and staff.Key ResponsibilitiesFront Office LeadershipServe as the lead resource for front desk operations, providing guidance, training, and ongoing support to Medical Receptionists.Assist with onboarding new team members and ensuring adherence to established workflows, policies, and best practices.Promote a positive, collaborative work environment while helping resolve patient and staff concerns professionally and efficiently.Support management with scheduling coverage, workflow improvements, and front office performance initiatives.Exceptional Patient ExperienceWelcome patients and visitors with professionalism and warmth, ensuring a positive first impression.Address patient questions and concerns while providing outstanding customer service and maintaining confidentiality.Foster a patient-centered environment that reflects the practice's commitment to quality care.Administrative ExcellenceOversee and assist with appointment scheduling, patient registration, insurance verification, copay collections, and check-in/check-out processes.Ensure timely and accurate completion of required patient documentation and office forms.Monitor front desk workflows to maximize efficiency and patient satisfaction.Accurate Data & Records ManagementMaintain accurate patient records and demographic information within the electronic medical record system.Reconcile daily transactions and ensure proper handling of patient payments and documentation.Monitor front office processes to maintain compliance with organizational standards.Professional CommunicationAnswer incoming calls in a professional and courteous manner, triaging requests and directing inquiries appropriately.Communicate effectively with patients, providers, clinical staff, and external partners.Assist in resolving escalated patient concerns and service issues.Office Operations SupportMaintain adequate office supplies and support the smooth operation of the reception area.Assist with reports, correspondence, data entry, and special projects as assigned.Support continuous improvement efforts aimed at enhancing operational efficiency and patient satisfaction.Additional ResponsibilitiesPerform other duties as assigned to support the success of the practice and organization.Demonstrate flexibility and a willingness to assist across functions as needed.QualificationsEducationHigh School Diploma or equivalent required.Additional coursework or training in healthcare administration or business operations preferred.ExperienceMinimum of 2-3 years of medical receptionist or healthcare front office experience required.Previous leadership, lead, trainer, or supervisory experience preferred.Experience working in a physician practice or ambulatory healthcare setting strongly preferred.Technical SkillsProficiency in Microsoft Office applications, including Word, Excel, and Outlook.Experience using Electronic Medical Record (EMR) systems; Allscripts experience preferred.Ability to learn and navigate multiple healthcare software applications.Leadership & Interpersonal SkillsStrong communication and customer service skills.Proven ability to lead by example, coach team members, and promote a positive work culture.Ability to effectively manage competing priorities in a fast-paced environment.Organizational SkillsStrong attention to detail and ability to maintain accuracy while multitasking.Excellent time management and problem-solving skills.Ability to work independently and make sound decisions within established guidelines.Salary Range:Hourly Pay Range: $17.45-$23.27 hourlyAdditional Compensation: Eligible for quarterly performance bonus based on individual and/or company performanceBenefits: Includes medical, dental, and vision insurance; 401(k); paid time off (PTO); and Employee Assistance Program (EAP)Application Deadline: Open until filled. Applications will be reviewed on a rolling basis.How to Apply: Apply via careers page at https://alpinephysicians.wd1.myworkdayjobs.com/external