Front Office Manager

CENTRAL TEXAS SINUS & ALLERGY PLLC; College Station (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Mon-Fri schedule

Benefits package

Paid time off

Job summary

CENTRAL TEXAS SINUS & ALLERGY PLLC is seeking a Front Office Manager to oversee daily front desk operations, supervise staff, and ensure HIPAA and OSHA compliance. You will manage scheduling, registrations, insurance verifications, and maintain accurate EHR data.

Candidates should have 3–5 years in medical office roles, strong customer service, and leadership skills to drive efficiency across departments in a fast-paced clinic setting.

Qualifications

• Minimum 3–5 years of medical office experience, preferably in lead or supervisory roles.
• Strong customer service skills and ability to communicate with patients, staff, and physicians.
• Excellent organizational and problem-solving abilities with attention to detail.
• Knowledge of medical terminology, insurance policies, and billing procedures.
• Ability to operate medical office equipment and EHR systems.
• Proficiency in Microsoft Office Suite.
• Ability to work in a fast-paced environment and multitask while maintaining a positive attitude.
• Strong leadership and collaboration across departments.

Responsibilities

• Overseeing the daily operations of the front office, including appointment scheduling, patient check-ins, patient registration, insurance verifications, and other patient services.
• Supervising and training front office staff, including training, scheduling, and conducting performance evaluations for receptionist staff.
• Developing and implementing receptionist training programs, policies, and procedures to ensure optimal performance and productivity.
• Ensuring compliance with HIPAA privacy and security regulations, OSHA standards, and other medical practice-related protocols.
• Resolving patient complaints and addressing patient concerns promptly and effectively, while maintaining a friendly and professional demeanor.
• Maintaining accurate patient records and ensuring completeness and accuracy of electronic health record (EHR) data.
• Coordinating with medical staff and other departments to ensure timely and smooth patient care services.
• Taking inventory, maintaining, and ordering front desk supplies and materials.

Skills

Customer service

Leadership

Organization

Communication

Problem-solving

Multitasking

HIPAA compliance

Education

High school diploma

Some college coursework in medical coding/terminology/business administration

Tools

Microsoft Office Suite

EHR systems

Job description

Join our team where Healthcare is reimagined!We are looking for a Front Office Manager to join our team. We are an established practice that is continually growing. Work with our well-respected group serving the community for many years. Whether starting your career or looking to share your knowledge with others, we are the place for you!What makes us different?While working at our Company, you will enjoy great perks, such as a great Monday thru Friday work schedule (no weekends), an excellent benefits package, and PTO. We strive to maintain an environment where our employees can grow and further their skills and careers while being a part of a strong team.Responsibilities:Overseeing the daily operations of the front office, including appointment scheduling, patient check-ins, patient registration, insurance verifications, and other patient services.Supervising and training front office staff, including, training, scheduling, and conducting performance evaluations for receptionist staff.Developing and implementing receptionist training programs, policies, and procedures to ensure optimal performance and productivity.Ensuring compliance with HIPAA privacy and security regulations, OSHA standards, and other medical practice-related protocols.Resolving patient complaints and addressing patient concerns promptly and effectively, while maintaining a friendly and professional demeanor.Maintaining accurate patient records and ensuring completeness and accuracy of electronic health record (EHR) data.Coordinating with medical staff and other departments to ensure timely and smooth patient care services.Taking inventory, maintaining, and ordering front desk supplies and materials.Qualifications:High school diploma or equivalent. Some college coursework in medical coding, medical terminology, or business administration is preferred.At least 3-5 years of medical office experience, preferably in lead or supervisory roles.Excellent customer service skills and ability to communicate effectively with patients, staff, and physicians.Strong organizational and problem-solving skills with attention to detail.Knowledge of medical terminology, medical insurance policies, and billing procedures.Ability to operate medical office equipment and electronic health record (EHR) systems.Proficient in Microsoft Office Suite.Ability to work in a fast-paced environment and multitask while maintaining a positive attitude.Strong leadership skills and ability to work collaboratively with other departments.We are committed to a diverse and inclusive workplace. The Company is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status.