Lead Medical Receptionist

US Oncology Network-wide Career Opportunities; Crystal Lake (IL); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Perks Program

Job summary

US Oncology Network-wide Career Opportunities in Crystal Lake, IL is seeking a Lead Receptionist to manage the front desk in a fast-paced clinic. The role requires greeting patients and visitors, collecting information, registering new patients, handling payments, and supporting nursing staff with chart preparation and scheduling.

The position is full-time, Monday–Friday, 8 AM–4:30 PM, with benefits and a patient-focused, professional work environment.

Qualifications

• High school diploma or equivalent required.
• Minimum five years office experience, preferably in medical setting.
• Minimum two years medical front desk lead.

Responsibilities

• Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required.
• Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system.
• Registers all new patients into the system. Prepares and organizes new patient charts. Notifies nursing staff of patient arrivals, placing charts in appointment order. Assists in preparing charts for next days appointments and prints schedules as needed.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Distributes condolence cards to patients families as requested.
• Maintains lobby area in a neat and orderly manner.
• Identifies no shows, cancellations and reschedules and follows practice tracking policy.
• Creates and maintains front desk staff schedules ensuring proper daily coverage, including PTO and sick coverage.
• Travel to other sites may be required.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested. Prepares correspondence, memos, forms and other typing as requested by supervisor.

Skills

Customer service

Communication

Office administration

Education

High school diploma or equivalent

Job description

US Oncology Network-wide Career Opportunities in Crystal Lake, IL is seeking a Lead Receptionist to manage the front desk in a fast-paced clinic. The role requires greeting patients and visitors, collecting information, registering new patients, handling payments, and supporting nursing staff with chart preparation and scheduling.

The position is full-time, Monday–Friday, 8 AM–4:30 PM, with benefits and a patient-focused, professional work environment.