Lead Medical Receptionist — Front Office Leader

PainPoint Health; Sterling Heights (MI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & AD&D Insurance

401(k) Retirement Plan

PTO & Sick Time

Company-Paid Holidays

Employee Assistance Program

LifeMart Employee Discount Program

Health Management Tools

Emergency Travel Assistance Program

Bonusly Employee Recognition

DailyPay On-Demand Pay Access

Job summary

Spinal Recovery Center in Warren, MI is seeking a Lead Medical Receptionist to oversee daily front office operations, schedule patients, verify insurance, and support a high-performing administrative team.

This role emphasizes accurate billing, a strong patient experience, and cross-functional work with billing and clinical staff in a patient-centered clinic setting.

Location: Warren, MI; Hours: Full-time; Salary: $19-$20/hour with comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• At least 5 years of medical front desk experience.
• At least 1 year of supervisory or management experience.
• Knowledge of insurance verification, eligibility, copayments, deductibles, and patient billing practices.
• Experience with EMR and practice management systems.
• Strong leadership, communication, and organizational skills.
• Preferred: Associate’s or Bachelor’s in Healthcare Administration, ASC scheduling experience, multi-location front office ops.

Responsibilities

• Oversee daily patient check-in, check-out, scheduling, collections, and front office workflows.
• Supervise, train, mentor, and evaluate front desk team members.
• Ensure accurate insurance verification, eligibility, copayment, coinsurance, and deductible collection processes.
• Manage staffing schedules, PTO requests, and cross-coverage needs.
• Monitor team performance using KPIs and reports.
• Review collections, payment posting, and ABN compliance.
• Manage appointment scheduling, cancellations, waitlists, and open appointments.
• Address patient concerns and escalations professionally.

Skills

Medical front desk

Supervisory experience

Insurance verification

EMR systems

Leadership

Education

High School Diploma or GED

Associate/Bachelor in Healthcare Administration

Tools

EMR software

Practice management systems

Job description

Spinal Recovery Center in Warren, MI is seeking a Lead Medical Receptionist to oversee daily front office operations, schedule patients, verify insurance, and support a high-performing administrative team.

This role emphasizes accurate billing, a strong patient experience, and cross-functional work with billing and clinical staff in a patient-centered clinic setting.

Location: Warren, MI; Hours: Full-time; Salary: $19-$20/hour with comprehensive benefits.