Lead Medical Office Assistant & Training Coach

7500 Methodist Medical Group; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis seeks a Lead Medical Office Assistant to lead a training program for new departmental associates, handle registration tasks and verify benefits. You will manage daily workflow and ensure timely collection of patient accounts while maintaining strong customer relations.

The role emphasizes supervision of new associates during orientation, efficient telephone support, and accurate data handling within a dynamic healthcare environment.

Qualifications

• Required - High School Diploma or Equivalent.
• Administrative or clerical 1-3 years of experience.

Responsibilities

• Develops, maintains and conducts a comprehensive training program for new departmental Associates in areas such as policies, procedures, and workflow and computer system operation.
• Responds promptly to incoming calls providing information and assistance to callers.
• Triages and transcribes telephone messages in an accurate and efficient manner.
• Schedules patients for appointment and/or treatment on computer.
• Verifies patient’s insurance information for specific services.
• Establishes registration records.

Skills

Training program development

Call handling

Telephone triage

Registration scheduling

Benefits verification

Customer relations

Office supervision

Education

High School Diploma or Equivalent

Tools

PCs

Copy machines

Fax machines

CRT monitors

Job description

Methodist Le Bonheur Healthcare in Memphis seeks a Lead Medical Office Assistant to lead a training program for new departmental associates, handle registration tasks and verify benefits. You will manage daily workflow and ensure timely collection of patient accounts while maintaining strong customer relations.

The role emphasizes supervision of new associates during orientation, efficient telephone support, and accurate data handling within a dynamic healthcare environment.