Lead Medical Call Center Receptionist

Community of Hope; Washington (District of Columbia); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid lunch

Vacation days

Sick leave

11 paid holidays and personal floating

Performance-based raises

Job summary

Community of Hope in Washington, DC is seeking a Lead Call Center Receptionist to oversee phone coverage, scheduling, and patient support in our call center, based at the Family Health & Birth Center in NE, DC. This full-time, on-site role demands strong leadership and customer service skills to ensure access to care.

You will supervise Medical Call Center Receptionists, train staff, manage demographics/insurance data, and coordinate with management to meet service goals while maintaining

Qualifications

• High School Diploma or GED required.
• Minimum of one year experience as a Medical Receptionist.
• Strong customer service and organizational skills.
• Proficient with MS Word, MS Excel, MS Outlook.

Responsibilities

• Answers and screens incoming calls promptly and manages appointments.
• Ensures patient access to care and call center productivity.
• Oversees daily operations with Call Center Manager; reports issues.
• Verifies patient demographics and insurance before visits.
• Registers new patients in the EMR and collects required documents.
• Identifies and escalates patient account issues as needed.
• Provides coaching and real-time support to call center staff.
• Communicates updates and expectations between management and staff.
• Delegates tasks and balances workload to meet deadlines.

Skills

Customer service

Organizational skills

Communication

MS Word

MS Excel

MS Outlook

Flexibility

Education

High School Diploma/GED

Tools

Electronic Medical Record

Job description

Community of Hope in Washington, DC is seeking a Lead Call Center Receptionist to oversee phone coverage, scheduling, and patient support in our call center, based at the Family Health & Birth Center in NE, DC. This full-time, on-site role demands strong leadership and customer service skills to ensure access to care.

You will supervise Medical Call Center Receptionists, train staff, manage demographics/insurance data, and coordinate with management to meet service goals while maintaining