Medical Call Center Team Lead

denverhealth

Denver (CO)

In loco

USD 33.000 - 46.000

Tempo pieno

6 giorni fa

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Vantaggi offerti da questo lavoro

Paid time off 28 days+

100% paid parental leave

Retirement contributions

Health coverage and wellness programs

Tuition assistance and career growth

Descrizione del lavoro

Denver Health is seeking a mission-driven Coordinator Team Lead, Call Center to oversee daily operations of a medical call center team. You will train staff, monitor performance, and ensure service levels while supporting management with data and reporting in a fast-paced healthcare environment.

Ideal candidates have 1–3 years of medical call center experience, strong customer service chops, and familiarity with healthcare terminology.

Competenze

Knowledge of healthcare concepts, practices, and procedures.
Ability to prioritize and perform many duties with accuracy in a fast-paced setting.
Excellent customer focus, communication, and problem-solving skills.
Ability to build relationships, instruct, teach, and implement process changes.

Mansioni

Oversees daily activities of a team of agents who handle calls.
Trains agents in Call Center procedures and materials.
Responds to internal and external requests, providing rapid, accurate resolution.
Ensures equipment is operating and coordinates repairs as needed.
Collaborates with QA to review agent performance and conduct audits.
Participates in agent interviews and rounding.
Performs frontline agent duties to keep process knowledge current.
Schedules according to patient requests and provider availability.
Verifies and updates patient demographics and insurance information.