Lead Medical Assistant/Receptionist - Primary Care

Emerson Health; Concord (MA); On-site; USD 32,000 - 37,000; Full time

Job summary

Emerson Health in Concord, MA is seeking a Lead Medical Assistant / Clinical Office Coordinator to mix hands-on patient care with clinic leadership. In this role, you'll support physicians, coordinate MA activities, and help maintain a smooth patient flow.

Reporting to the Senior Practice Manager, you'll ensure accurate documentation in the EMR, supervise MA staff, and deliver excellent service by phone and in person while upholding confidentiality and safety standards.

Qualifications

• 5 years of experience as a Medical Assistant in a medical or physician's office preferred.
• Completion of an accredited Medical Assistant training program preferred.
• Current BLS certification required within 4 months of hire.

Responsibilities

• Lead and support Medical Assistant staff in daily clinical operations.
• Prepare patients for exams, including vitals, documentation, and intake.
• Assist physicians with clinical procedures and patient care.
• Coordinate workflows to ensure efficient patient flow and scheduling.
• Maintain accurate documentation in the electronic medical record (EMR).
• Serve as a resource for staff and help troubleshoot day-to-day issues.
• Deliver excellent customer service to patients in person and over the phone.
• Ensure compliance with clinical, safety, and confidentiality standards.

Skills

Leadership

Patient care

Customer service

Communication

EMR proficiency

Attention to detail

Confidentiality

Education

High school diploma

MA training program

Tools

GE Centricity

Meditech

Job description

About This Role

Take the Next Step in Your Medical Assistant Career! Are you an experienced Medical Assistant ready to grow into a leadership role? Join our team as a Lead Medical Assistant / Clinical Office Coordinator, where you'll play a key role in both patient care and daily clinic operations.

Schedule: Full Time

Pay Range: $23.00 - $27.00 / Hourly

Shift: Day shift

Hours: 8:00am-4:30pm

About This Role

Take the Next Step in Your Medical Assistant Career! Are you an experienced Medical Assistant ready to grow into a leadership role? Join our team as a Lead Medical Assistant / Clinical Office Coordinator, where you'll play a key role in both patient care and daily clinic operations.

In this position, you'll support physicians while also guiding and coordinating Medical Assistant activities to ensure a smooth, efficient, and patient-centered experience. This is a great opportunity for someone who enjoys balancing hand-on clinical work with leadership responsibilities.

Reporting to the Senior Practice Manager, you will work closely with physicians and staff to maintain high standards of care, patient flow, and operational excellence.

What You'll Do

• Lead and support Medical Assistant staff in daily clinical operations
• Prepare patients for exams, including vitals, documentation, and intake
• Assist physicians with clinical procedures and patient care
• Coordinate workflows to ensure efficient patient flow and scheduling
• Maintain accurate documentation in the electronic medical record (EMR)
• Serve as a resource for staff and help troubleshoot day-to-day issues
• Deliver excellent customer service to patients in person and over the phone
• Ensure compliance with clinical, safety, and confidentiality standards

What You Bring

Required Education

• High school diploma or equivalent preferred
• Completion of an accredited Medical Assistant training program preferred

Required Experience

• 5 years of experience as a Medical Assistant in a medical or physician's office preferred

Licensure & Certification

• Current BLS certification required within 4 months of hire

Key Skills & Strengths

• Strong leadership and team coordination abilities
• Excellent patient care and customer service skills
• Effective communication skills (in person and by phone)
• Experience with electronic medical records (EMR); GE Centricity and/or Meditech preferred
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality and handle sensitive information
• Comfortable multitasking in a fast-paced clinical environment

Why Join Us?

• Opportunity to grow into a leadership role within a clinical setting
• Work closely with physicians and a collaborative care team
• Make a direct impact on patient experience and clinic efficiency
• Supportive environment with opportunities for professional development