Lead Medical Assistant / Clinical Office Coordinator

Emerson Hospital; Concord (MA); Presencial; USD 32.000 - 37.000; Jornada completa

Descripción de la vacante

Emerson Hospital in Concord, MA seeks an experienced Lead Medical Assistant / Clinical Office Coordinator to balance patient care with clinic operations. You will support physicians, supervise Medical Assistant staff, manage patient flow, ensure accurate EMR documentation (GE Centricity/Meditech), and maintain high standards of patient experience and confidentiality.

Leadership development opportunity in a collaborative setting.

Formación

• High school diploma or equivalent preferred.
• Completion of an accredited Medical Assistant training program preferred.
• 5 years of experience as a Medical Assistant in a medical/physician's office preferred.
• Current BLS certification required within 4 months of hire.

Responsabilidades

• Lead and support Medical Assistant staff in daily clinical operations.
• Prepare patients for exams, including vitals, documentation, and intake.
• Assist physicians with clinical procedures and patient care.
• Coordinate workflows to ensure efficient patient flow and scheduling.
• Maintain accurate documentation in the electronic medical record (EMR).
• Serve as a resource for staff and help troubleshoot day-to-day issues.
• Deliver excellent customer service to patients in person and over the phone.
• Ensure compliance with clinical, safety, and confidentiality standards.

Conocimientos

Leadership

Patient care

Communication

EMR experience

Organizational skills

Confidentiality

Multitasking

Educación

High school diploma

MA program completion

Herramientas

GE Centricity

Meditech

Descripción del empleo

Schedule:

Full Time

Pay Range:

$23.00 - $27.00 / Hourly

Shift:

Day shift

Hours:

8:00am-4:30pm

About this role

Take the Next Step in Your Medical Assistant Career!

Are you an experienced Medical Assistant ready to grow into a leadership role? Join our team as a Lead Medical Assistant / Clinical Office Coordinator, where you'll play a key role in both patient care and daily clinic operations.

In this position, you'll support physicians while also guiding and coordinating Medical Assistant activities to ensure a smooth, efficient, and patient-centered experience. This is a great opportunity for someone who enjoys balancing hands‑on clinical work with leadership responsibilities.

Reporting to the Senior Practice Manager, you will work closely with physicians and staff to maintain high standards of care, patient flow, and operational excellence.

What You'll Do

• Lead and support Medical Assistant staff in daily clinical operations
• Prepare patients for exams, including vitals, documentation, and intake
• Assist physicians with clinical procedures and patient care
• Coordinate workflows to ensure efficient patient flow and scheduling
• Maintain accurate documentation in the electronic medical record (EMR)
• Serve as a resource for staff and help troubleshoot day‑to‑day issues
• Deliver excellent customer service to patients in person and over the phone
• Ensure compliance with clinical, safety, and confidentiality standards

Required Education

• High school diploma or equivalent preferred
• Completion of an accredited Medical Assistant training program preferred

Required Experience

• 5 years of experience as a Medical Assistant in a medical or physician's office preferred

Licensure & Certification

• Current BLS certification required within 4 months of hire

Key Skills & Strengths

• Strong leadership and team coordination abilities
• Excellent patient care and customer service skills
• Effective communication skills (in person and by phone)
• Experience with electronic medical records (EMR); GE Centricity and/or Meditech preferred
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality and handle sensitive information
• Comfortable multitasking in a fast‑paced clinical environment

Why Join Us?

• Opportunity to grow into a leadership role within a clinical setting
• Work closely with physicians and a collaborative care team
• Make a direct impact on patient experience and clinic efficiency
• Supportive environment with opportunities for professional development