Medical Assistant - Lead

Northeast Community Clinic; Hawthorne (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Northeast Community Clinic is seeking a Medical Assistant, Lead to supervise the back office staff and perform patient care activities under professional staff direction.

Responsibilities include vitals, phlebotomy, injections, patient flow management, and front-desk support. Travel between facilities may be required; bilingual Spanish/English preferred. Total dedication to quality patient care is expected.

Qualifications

• Microsoft Office suite and data entry
• Strong oral and written communication
• Customer service excellence
• Bilingual Spanish/English preferred
• Ability to work both independently and in a team
• Reliable transportation and travel between facilities
• Travel up to 10% outside local area

Responsibilities

• Supervise back office staff and oversee patient flow.
• Interview and orient patients; obtain signatures and forms.
• Check charts for completeness and accuracy.
• Counsel patients about program services.
• Perform phlebotomy, injections, vitals, and basic exam assistance.
• Direct patients to maintain clinic flow and route charts.
• Maintain and stock dispensary; stock exam rooms.
• Assist providers during exams and routine procedures.
• Process lab specimens and document results.
• Handle front desk tasks: phones, scheduling, check-in.
• Adhere to policies and procedures; other duties as assigned.

Skills

Microsoft Office/Word/Excel/Outlook

Excellent Communication Skills

Excellent Customer Service Skills

Bi-lingual Spanish/English (preferred)

Teamwork and independence

Reliable transportation

Travel to facilities

Education

Medical Assistant Certificate, CMA or higher

High School Diploma or GED

Six-month supervisory experience

Job description

Position Summary

The Medical Assistant, Lead will supervise the back office staff and will perform various patient care activities and related

Description

The Medical Assistant, Lead will supervise the back office staff and will perform various patient care activities and related services under the direction of the professional staff. Duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.

Schedule

• Flexible, may require some evening and weekends

Primary Duties And Responsibilities

• Supervise the back office medical assistant staff and oversee the patient flow.
• Interviews and exits patients, completing appropriate medical agency and consent forms, ensuring patient understanding and obtaining signatures.
• Checks chart for completeness, errors, signatures and appropriate assembly.
• Counsel individuals who need information concerning program services.
• Perform phlebotomy, injections, vitals, assist with patients exams if deemed by provider, including visual acquits, audiometric screening, patient venipuncture and injections.
• Route patients to maintain appropriate clinic flow.
• Maintain and stock dispensary
• Clean, stock and maintain exam rooms.
• Assist providers as necessary.
• Process lab specimens per lab procedure manual and medical protocol.
• Perform paperwork duties as assigned including recording and filing lab results, provide results and fill abnormal test results.
• Route charts to appropriate person at the end of clinic session.
• Able to perform front office duties, answering phones, scheduling, chart retrieval and checking-in patients.
• Strict adherence to the policy and procedure manual
• Other duties as assigned by Clinic Manager, Operations Director, or Medical Director

Qualifications

Minimum Requirements

• Microsoft Office/Word/Excel/Outlook
• Excellent Communication Skills
• Excellent Customer Service Skills
• Bi-lingual Spanish/English (preferred)
• Ability to work as a team player and work independently
• Reliable transportation
• Must be able to travel from facility to facility
• This position requires 10 % travel outside the local area.

Required Education/Experience And/or Licensure/Certification

• Medical Assistant Certificate, Certified Medical Assistant or higher
• High School Diploma and/or GED equivalent preferred but not required.
• Six-month supervisory experience preferred
• Proven ability to lead and motivate a team and successfully hold them accountable.
• Ability to maintain composure when confronted with fast-paced and stressful situations
• Commitment to goals and philosophy of Northeast Community Clinic
• Current CPR and/or BLS Certification
• Valid State Identification

Physical Requirements And Working Conditions

• OSHA Category 1 - Involves exposure to blood, body fluids, or tissues.
• The work is majority of the time non-sedentary in nature.
• The employee is regularly required to communicate, frequently required to use repetitive motions, move, remain stationary, regularly push, pull and lift up to 20 pounds and occasionally push, pull and lift up to 40 pounds.
• Must possess mobility to work in a standard office/clinic setting (in some cases both settings) and to use standard office/clinic equipment, including a computer, stamina to maintain attention to detail despite interruptions, read printed materials and use a computer, and communicate in person and over the telephone.