Lead Medical Assistant

Rancho Health; Murrieta (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare provider in Murrieta seeks a Lead Medical Assistant to oversee patient care and administrative tasks. The ideal candidate will demonstrate strong organizational skills and the ability to multitask effectively in a dynamic environment. Responsibilities include managing patient complaints, assisting with training, and ensuring office organization. This full-time role requires flexibility and a commitment to confidentiality.

Qualifications

• At least 2 years of experience within the company with excellent citizenship.
• Excellent attendance record.

Responsibilities

• Assist in planning and implementing new workflows.
• Manage patient complaints in the absence of the Office Manager.
• Lead training sessions and precept new employees.

Skills

Bilingual Spanish

Effective communication

Dependability

Adaptability

Confidentiality

Job description

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Job Summary
The purpose of this job description is to outline the main duties and responsibilities associated with this role. Incumbents may be asked to perform additional job-related tasks beyond those listed.

Job Summary
Leads are vital in assisting patients by providing information, services, and support. Their duties may include clinical and administrative tasks, such as supporting physicians with patient care, managing clerical and organizational duties, maintaining medical records, managing supplies, and ensuring equipment functions properly. The ideal candidate must have strong organizational skills, work well in teams, and handle multiple priorities efficiently in a fast-paced environment. Flexibility to work at different locations as needed is also essential.

Essential Job Duties: Reasonable accommodations may be made for individuals with disabilities to perform these functions.

• Perform all current job duties listed for the role, plus:
• Precept new employees using provided checklists.
• Meet weekly with the Office Manager during the precepting period to review progress.
• Manage patient complaints in the absence of the Office Manager.
• Ensure the office remains clean and organized.
• Participate in and help lead training sessions.
• Assist in planning and implementing new workflows.
• Review and suggest improvements to training materials.
• Serve as the point of contact for role-related questions when the Office Manager is unavailable.
• Exhibit leadership and motivational skills.
• Manage time effectively and multitask.
• Audit Quality Control logs and Vaccine Inventory (if applicable).
• Maintain good standing with no recent corrective actions.
• Maintain confidentiality at all times.
• Lead by example, demonstrating Ranch Health’s mission and values.
• Manage safety incidents when the Office Manager is unavailable, including those involving patients, staff, and providers.

Required education and experience:

Minimum Education: All requirements listed in the current job description.

Minimum Experience:

• At least 2 years of experience within the company with excellent citizenship.
• Excellent attendance record.

Minimum Knowledge and Skills:

• All skills listed in the current job description, plus:
• Bilingual Spanish preferred.
• Understanding of organizational principles, planning, records management, and administration.
• Dependability, adaptability, and confidentiality.
• Effective communication skills in person, via email, and over the phone.
• Tact, initiative, and good judgment.
• Receptiveness to supervision and feedback.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology

Industries

• Hospitals and Health Care