Lead Medical Appointment Scheduler & Team Coach

Le CYR Consulting; Warner Robins (GA); On-site; USD 38,000 - 56,000; Full time

Job summary

Le CYR Consulting seeks a detail-oriented Lead Medical Appointment Clerk to supervise daily scheduling activities, coordinate provider calendars, and uphold patient confidentiality and service standards.

You will oversee staff, monitor call metrics, ensure coverage during all hours, and prepare performance reports for clinic leadership, while ensuring HIPAA and DoD policies.

Experience in clinical scheduling, minimum 6 months, with BLS certification preferred; high-speed typing (50 WPM) required.

Qualifications

• Education: High School Diploma or GED equivalent.
• Minimum 6 months’ experience in medical appointment scheduling.
• Typing speed of at least 50 WPM.
• BLS certification (AHA or Red Cross) required.
• Demonstrated supervisory or lead experience preferred.

Responsibilities

• Supervise and coordinate daily operations of Medical Appointment Clerks supporting patient appointment services.
• Manage staff schedules and coverage to ensure uninterrupted services during all hours of operation.
• Oversee appointment scheduling, rescheduling, and cancellations in MHS GENESIS in compliance with access-to-care standards.
• Monitor call center performance metrics, including wait times, abandonment rates, and first-call resolution.
• Train, mentor, and evaluate staff to ensure compliance with DHA appointing procedures and customer service standards.
• Serve as the primary liaison between appointment staff and clinic leadership to resolve scheduling and access issues.
• Prepare and submit required performance and quality reports to Government leadership.
• Approve leave, address employee issues, and resolve patient complaints as required.
• Ensure compliance with HIPAA, Privacy Act, and DoD security policies.

Skills

Customer service

Communication

Organizational skills

Supervisory experience

Attention to detail

Education

High School Diploma or GED

Tools

MHS GENESIS

Job description

Le CYR Consulting seeks a detail-oriented Lead Medical Appointment Clerk to supervise daily scheduling activities, coordinate provider calendars, and uphold patient confidentiality and service standards.

You will oversee staff, monitor call metrics, ensure coverage during all hours, and prepare performance reports for clinic leadership, while ensuring HIPAA and DoD policies.

Experience in clinical scheduling, minimum 6 months, with BLS certification preferred; high-speed typing (50 WPM) required.