Inside Sales and Service Representative - Completes

Ingersoll Rand; Menomonee Falls (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health care options

Dental & vision coverage

Wellness programs

Life insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand in Wisconsin is seeking an Inside Sales and Service Representative to support customers from one of our Customer Centers (Menomonee Falls, Aurora, Omaha, or Minneapolis). You will manage the complete sales cycle from inquiry to delivery, including quoting, order confirmation, pricing, and delivery coordination, while solving problems and maintaining strong customer relationships.

As you gain experience, you may assist the outside sales force with lead generation and market

Qualifications

• High school diploma or GED.
• 2+ years of experience in customer service-related role.
• 2+ years of experience using Microsoft Office.
• Experience with Salesforce is preferred.

Responsibilities

• Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.
• Accurately enter, manage and balance sales and service agreements.
• Follow up with customers and outside sales team to provide order status updates.
• Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed.
• Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift within compliance as needed.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.
• Mentor peers and share best practices with those less experienced as needed.

Skills

Technical background

Excellent verbal and written

Customer service focus

Organizational skills

Education

High school diploma or GED

Associate degree

Bachelor’s degree

Tools

Microsoft Office

Salesforce

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

BH Job ID

4756

SF Job Req ID

19650

Job Title

Inside Sales and Service Representative - Complete

Location

Menomonee Falls, Aurora, Omaha, or Minneapolis

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

This is an Inside Sales & Service - Completes position based out of one of the following Customer Centers (Menomonee Falls, Aurora, Omaha, or Minneapolis). This role includes sales support from the time of inquiry to delivery, which requires parts/equipment identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands‑on supervision of highly complex orders or those that require significant coordination with external entities.

Responsibilities

• Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery
• Accurately enter, manage and balance sales and service agreements
• Follow up with customers and outside sales team to provide order status updates
• Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed
• Ensure the order process is complete and error-free
• Manage outside purchases and product transportation expenses effectively and efficiently
• Ensure environmental, health and safety compliance
• Operate forklift within compliance as needed
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements
• Prepare all sales and activity reports, presentations, studies and research as requested
• Mentor peers and share best practices with those less experienced as needed

Requirements

• High school diploma or GED
• 2+ years of experience in customer service-related role
• 2+ years of experience using Microsoft Office computer applications

Core Competencies

• Technical background highly preferred
• Excellent verbal and written communication skills
• Customer service focus – understand the need, solve problems, and respond in an efficient manner
• Organizational skills – ability to manage time and multi-task

Preferences

• Associate or bachelor’s degree
• Technical background
• Experience using Salesforce

Travel & Work Arrangements/Requirements

• This position will be based in one of the above Customer Centers, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%)

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com