Lead Management & CRM Precision Specialist

Yokogawa; Newnan (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Yokogawa is seeking a detail-oriented Inside Sales Operations Specialist in Newnan, GA to manage daily qualification and tracking of HOT and WARM leads within Salesforce and our lead-tracking system. You will perform proactive follow-up via email and phone to move leads into appropriate opportunity stages.

Collaborating with Inside Sales, Regional Sales Managers, and Product Teams, you will improve lead conversion, maintain CRM data, and develop dashboards and performance metrics to support

Qualifications

• Experience with CRM and lead management systems required.
• Experience with LeadCentral, SAP, Salesforce, Monday.com, or similar platforms preferred.
• Strong Microsoft Office skills, especially Excel and PowerPoint.
• Ability to develop dashboards, reports, and performance metrics.
• Strong organizational and follow-up skills.
• High attention to detail.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities simultaneously.
• Process-oriented mindset with focus on accountability.
• Ability to work independently while coordinating across multiple departments.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Manage daily qualification and tracking of HOT and WARM sales leads within Salesforce and our lead tracking system.
• Perform proactive lead follow-up through email and phone outreach.
• Convert leads into appropriate opportunity stages.
• Monitor lead aging and ensure timely action on all assigned opportunities.
• Reassign incorrectly routed or stalled leads as required.
• Maintain zero overdue HOT leads within shared sales queues exceeding established response targets.
• Serve as a central point of coordination between Inside Sales and external Sales Representatives.
• Ensure sales reps update lead opportunity fields accurately and within required timelines.
• Monitor compliance with lead management procedures and escalation requirements.
• Escalate non-responsive or non-compliant lead activity to sales management when necessary.
• Support ongoing improvements to sales workflows, procedures, and reporting structures.
• Maintain accurate CRM data and opportunity tracking.
• Develop and support dashboards, opportunity tracking tools, and reporting metrics.
• Identify trends, bottlenecks, and process improvement opportunities.
• Participate in monthly cadence calls and sales coordination meetings.
• Collaborate with Sales Operations, Regional Sales Managers, and Product Teams to improve lead conversion effectiveness.
• Assist with training and communication related to lead tracking system procedures and expectations.
• Support strategic growth initiatives and continuous improvement activities within the sales organization.

Skills

CRM systems

Lead management

Dashboards & reporting

Communication

Organizational skills

Multitasking

Analytical thinking

Interpersonal skills

Independent work

Accountability

Education

Engineering degree

Advanced degree a plus

Tools

LeadCentral

SAP

Salesforce

Monday.com

Excel

PowerPoint

Job description

Yokogawa is seeking a detail-oriented Inside Sales Operations Specialist in Newnan, GA to manage daily qualification and tracking of HOT and WARM leads within Salesforce and our lead-tracking system. You will perform proactive follow-up via email and phone to move leads into appropriate opportunity stages.

Collaborating with Inside Sales, Regional Sales Managers, and Product Teams, you will improve lead conversion, maintain CRM data, and develop dashboards and performance metrics to support