Lead Maintenance Technician - Multifamily & HVAC Expert

Cortland Partners; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Cortland Mallard Creek in Charlotte, NC is seeking a Senior Maintenance Technician to lead the community’s maintenance team, delivering high-quality service to residents. You will diagnose and repair complex systems, mentor junior technicians, and support the Service Manager to keep the property safe and well-maintained.

You will take ownership of complex maintenance issues, guide preventative maintenance programs, and ensure timely action on safety concerns, while maintaining exceptional

Qualifications

• EPA certification is required; CPO is preferred.
• High school diploma or equivalent.
• 3–5+ years of maintenance or multifamily housing experience.
• Advanced skills in electrical, plumbing, HVAC, appliance repair, and general building systems.
• Ability to mentor staff and support daily departmental leadership.
• Strong troubleshooting, communication, and customer service abilities.

Responsibilities

• Mentor and support Service Technicians and assist in leading maintenance operations.
• Serve as acting lead in the Service Manager’s absence.
• Diagnose and repair advanced issues in electrical, plumbing, HVAC, appliances, and general building systems.
• Address unsafe conditions and ensure timely corrective action by the team.
• Monitor and report on building and security systems, including doors and cameras.
• Perform and oversee preventative maintenance on HVAC and building equipment.
• Manage inventory of tools, supplies, and spare parts.
• Participate in on-call rotations and respond to property and resident emergencies.
• Provide professional, high‑quality customer service to residents.
• Document all work completed and report recurring issues.

Skills

Electrical troubleshooting

HVAC systems

Plumbing

Mentoring staff

Customer service

Education

High School Diploma

EPA Certification

CPO Certification preferred

Job description

Cortland Mallard Creek in Charlotte, NC is seeking a Senior Maintenance Technician to lead the community’s maintenance team, delivering high-quality service to residents. You will diagnose and repair complex systems, mentor junior technicians, and support the Service Manager to keep the property safe and well-maintained.

You will take ownership of complex maintenance issues, guide preventative maintenance programs, and ensure timely action on safety concerns, while maintaining exceptional