Lead Mailroom Supervisor — Shipping, Metrics & Growth

AppleOne Employment Services; Livonia (MI); On-site; USD 32,000 - 37,000; Full time

Job summary

AppleOne Employment Services in Livonia, MI seeks a Lead Mailroom Associate for a temp-to-hire role. You will oversee daily mailroom operations, support shipping/receiving, and ensure accurate processing of inbound and outbound mail in a fast-paced environment.

Ideal candidates have mailroom or shipping experience and a desire to lead a team, contributing to reliable daily operations and strong customer service for internal clients.

Qualifications

• Lead mailroom workflow and supervise onsite associates.
• Manage inbound and outbound mail, packages, and shipping docs.
• Support customer requests, escalations, reporting, and accuracy.
• Operate mailroom equipment, scanners, and shipping systems.
• High school diploma or GED required; 1+ year supervisor experience preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to lift up to 50 lbs and handle confidential materials.

Responsibilities

• Lead daily mailroom operations and provide shift supervision.
• Process, sort, scan, document, deliver, and track inbound mail and packages.
• Prepare outbound mail with metering and domestic/international labels.
• Respond to customer requests via email, in person, or ticketing systems.
• Maintain logs, collect metrics, and complete weekly/monthly reports.
• Adhere to safety, security, confidentiality, and cleanliness standards.

Skills

Customer service

Verbal communication

Written communication

Detail oriented

Multitasking

Education

High school diploma or GED

Tools

Mailroom software

PDAs

Scanners

Postage meters

Job description

AppleOne Employment Services in Livonia, MI seeks a Lead Mailroom Associate for a temp-to-hire role. You will oversee daily mailroom operations, support shipping/receiving, and ensure accurate processing of inbound and outbound mail in a fast-paced environment.

Ideal candidates have mailroom or shipping experience and a desire to lead a team, contributing to reliable daily operations and strong customer service for internal clients.