Lead Mailroom & Shipping Supervisor

tmgofficeservices; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

tmgofficeservices in San Francisco is seeking a Lead Mail Services Associate to oversee mailroom operations, mentor onsite staff, and ensure accurate processing, delivery, and shipping of inbound and outbound mail.

You will handle customer requests, supervise shifts, manage mail research, signatures, metering, and international shipments, while maintaining logs and upholding safety procedures. The role requires strong communication, reliability, and experience with FedEx/UPS and USPS.

Qualifications

• High School diploma or GED required.
• Ability to lift up to 50 lbs.
• Minimum 1-year experience in a mail room or with FedEx/UPS.
• Minimum 1-year experience in a supervisor or manager position.
• Proficiency in MS-Office: Word, Excel, Outlook, and PowerPoint.
• Knowledge of postage meters, UPS, FedEx, DHL and USPS.
• Good working knowledge of mail and computer basics.
• Handling confidential information appropriately.

Responsibilities

• Provide outstanding customer service to end users regarding their mail and shipping requests.
• Provide day to day leadership and shift supervision to Mailroom Associates onsite.
• Respond to and manage incoming customer requests via email, in person, or our ticketing system.
• Act as first point of contact for customer service escalations.
• Sort and research incoming USPS mail.
• Scan incoming mail for digital delivery to recipients.
• Deliver mail and packages to recipients in the building.
• Scan incoming mail and packages into our mailroom system.
• Operate PDAs and scanners to capture signatures for accountable items.
• Manage racks for packages in alphabetical order.
• Prepare outbound mailers for metering and packing shipments.
• Meter outbound mail and create shipping labels (domestic/international).
• Create documents for international shipments and liaise with couriers.
• Follow up with courier companies regarding shipment issues.
• Document inbound/outbound mail volumes in logs.
• Maintain workspace cleanliness and safety.
• Collect metrics and complete weekly/monthly reports.
• Other duties as requested.

Skills

Customer service

Leadership

Verbal communication

Written communication

MS-Office

Team supervision

Attention to detail

Education

High School diploma or GED

Tools

PDAs

Scanners

Mailroom software

Postage meters

Job description

tmgofficeservices in San Francisco is seeking a Lead Mail Services Associate to oversee mailroom operations, mentor onsite staff, and ensure accurate processing, delivery, and shipping of inbound and outbound mail.

You will handle customer requests, supervise shifts, manage mail research, signatures, metering, and international shipments, while maintaining logs and upholding safety procedures. The role requires strong communication, reliability, and experience with FedEx/UPS and USPS.