Lead, Mailroom & Office Operations

Stellantis Financial Services US; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Stellantis Financial Services, Inc. is seeking a Team Manager, Office and Mail Support to oversee a busy mailroom and clerical team in a captive auto finance environment.

You will supervise mail sorting, scanning, filing, and document handling while monitoring KPIs and coordinating with IT and internal departments to ensure accuracy and efficiency. The role requires strong leadership, confidentiality, and experience with MS Office; the position is in-office and located in Houston, with regular

Qualifications

• Minimum 3 years in clerical, mailroom, or document operations.
• Minimum 2 years in mail, customer service or production env.
• High School Diploma or GED.
• Strong leadership, organizational skills and confidentiality.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent verbal and written communication; ability to lead a team.

Responsibilities

• Supervise mailroom daily activities and document processing.
• Monitor KPIs for mail volume, processing time, scan accuracy.
• Coordinate scanning, filing, and delivery documentation with teams.
• Collaborate with IT on scanning equipment and imaging systems.
• Manage funded files, collateral and title documents per guidelines.
• Provide coaching, training, and performance feedback to staff.
• Prepare and present mailroom performance reports to leadership.

Skills

Leadership

Organizational skills

Confidentiality

KPI tracking

Communication

Multitasking

Education

High School Diploma or GED

Associate's or Bachelor's in Business Admin

Tools

Microsoft Office Suite

Job description

Stellantis Financial Services, Inc. is seeking a Team Manager, Office and Mail Support to oversee a busy mailroom and clerical team in a captive auto finance environment.

You will supervise mail sorting, scanning, filing, and document handling while monitoring KPIs and coordinating with IT and internal departments to ensure accuracy and efficiency. The role requires strong leadership, confidentiality, and experience with MS Office; the position is in-office and located in Houston, with regular