Office Support Specialist

Stellantis Financial Services US; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Stellantis Financial Services US is seeking an Office Support Specialist to handle incoming calls, greet visitors, and provide general administrative support in the Houston area. The role requires strong attention to detail, organization, and multitasking to support daily operations.

The position supports multiple departments, processes payments and mail, coordinates check-in procedures, and maintains confidentiality of customer information.

Qualifications

• Minimum 6 months of relevant experience and/or training.
• High school diploma and or/GED.
• Good attention to detail and strong organizational skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must live within a commutable distance to Houston, TX.

Responsibilities

• Answer incoming telephone calls, determine the purpose of each call, and route callers to the appropriate personnel or department.
• Greet and assist on-site visitors, announces their arrival to the appropriate staff, and ensures adherence to check-in and check-out procedures.
• Receive payments and update account records for walk-in customers.
• Receive deliveries and promptly notify the intended recipients.
• Send and receive information or document via computer, mail, or fax.
• Handle misdirected or returned mail and ensures proper redistribution.
• Monitor and process document scan requests submitted to the SCAN mailbox.
• Maintain confidentiality of personal information for consumers, including, but not limited to, Social Security numbers and dates of birth.
• Perform other clerical and administrative tasks and duties as assigned.

Skills

Attention to detail

Communication

Multitasking

Education

High school diploma or GED

Job description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary

The Office Support Specialist handles incoming calls, directing callers to the appropriate department or voicemail as needed. Welcomes visitors and customers with a professional and friendly demeanor. Provides general administrative support through a variety of clerical tasks.

Essential Duties And Responsibilities

• Answer incoming telephone calls, determine the purpose of each call, and route callers to the appropriate personnel or department.
• Greet and assist on-site visitors, announces their arrival to the appropriate staff, and ensures adherence to check-in and check-out procedures.
• Receive payments and update account records for walk-in customers.
• Receive deliveries and promptly notify the intended recipients.
• Send and receive information or document via computer, mail, or fax.
• Handle misdirected or returned mail and ensures proper redistribution.
• Monitor and process document scan requests submitted to the SCAN mailbox.
• Maintain confidentiality of personal information for consumers, including, but not limited to, Social Security numbers and dates of birth.
• Perform other clerical and administrative tasks and duties as assigned.

Qualifications and Competencies Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience

• Minimum 6 months of relevant experience and/or training.

Education

• High school diploma and or/GED

Skills Required

• Good attention to detail and strong organizational skills
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.

Additional Requirements

Overtime required – required on an as needed basis.

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Houston, TX

Qualifications Preferred

• Experience handling incoming mail for a medium size mailroom.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule

This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.