Lead Mailroom Courier

Phillips Exeter Academy; Brentwood (NH); On-site; USD 37,000 - 40,000; Full time

Job summary

Phillips Exeter Academy in New Hampshire seeks a Lead Mailroom Courier/Distributor to manage daily mail operations, deliveries and inventory across campus. You will interact with students, faculty and staff, using ERP systems to process packages, track mail movements and perform financial-related tasks.

The role requires a high school diploma or GED, 2 years in mailroom/warehouse work, a valid driver’s license and a customer-focused mindset.

Qualifications

• High school diploma or GED required; some college helpful.
• Proficient in Microsoft Office; Oracle experience desirable.
• 2 years of mailroom or warehouse operations preferred.
• Must be at least 21 with a valid driver’s license and good driving record.

Responsibilities

• Plan, coordinate and execute day-to-day mailroom operations.
• Provide excellent customer service to students, faculty and staff.
• Process receipts for packages and post transactions in ERP systems.
• Manage mail forwarding, readdressing and undeliverable mail.
• Operate the campus mail van as needed and back up courier runs.
• Train staff and update department procedures as required.

Skills

Interpersonal communication

Diversity & inclusion awareness

Analytical skills

Confidential information handling

Multitasking

Professional demeanor under stress

Education

High school diploma or GED

Some college experience helpful

Tools

Microsoft Office

Oracle

Job description

TITLE:

Lead Mailroom Courier/Distributor

REPORTS TO:

Mailroom/Warehouse Supervisor

SCHEDULE:

40 hours per week; full-time. Generally 7:00a.m.to 4:00 p.m., Monday through Friday, with a one hour lunch, with anoccasional Saturday hours. Schedule may vary according to Academyneeds. * This position is considered Essential Personnel.

Wage:

$27.00 - $29.00 per hour. Wage based on relevant experienceand/or education.

Pay Group

Type

Status

Fiscal Year Weeks

Class

Department

Location

BiWkly (Hourly)

Regular

Full-Time

Full year (52 weeks)

Staff

Facilities Management

On-Campus

Position Purpose

Supports the mission of the Mailroom and Central ReceivingWarehouse by providing high quality, customer-oriented mailservices ensuring mail, delivered packages, and inventory movesefficiently and cost-effectively throughout the Phillips ExeterAcademy’s Campus.

Job Responsibilities

• Responsible for the planning, coordination and execution of theday-to-day work associated with the mailroom.


• Provide excellent customer service to students, faculty andstaff requiring assistance with mail and package deliveries and.inquiries.


• Transact via ERP systems, receipts for packages delivered tothe mailroom and warehouse locations.


• Process postage sale transactions with the mail meter machineand cash/charge drawer and run necessary financial reports.


• Responsible for readdressing mail with insufficient orincorrect addresses and forwarding all undeliverable mail to theU.S. Post Office.


• Manage the process to forward mail for 6 months to faculty nolonger employed by the Academy.


• Operate the academy mail van as back up support for scheduledcourier runs.


• Query Academy’s databases for up-to-date student enrollment,faculty and staff employee changes, and accurate mail distributionof faculty family members residing on campus.


• Administrator for online delivery/shipping programs.


• Perform as supervisor in absence of Mailroom/WarehouseSupervisor.


• Support Supervisor with drafting and updating departmentprocedures.


• Train mailroom employees on daily functions, including allmailroom and warehouse technology.


• Act as liaison between the Academy and the U.S. Post Office andmaintain current knowledge of U.S. Postal and other deliveryservice regulations.


• Perform warehouse related activities including receiving,issuance, and delivery of inventory items.


• Perform other duties as assigned.

Knowledge, Skills and Competencies

• Strong interpersonal skills with ability to develop and buildtrust with all collegial relationships.


• Respect for diversity of identities and experiences, anorientation toward equity and inclusion, and cultural competency inall aspects of Academy life.


• Excellent analytical and problem-solving skills as well as astrong customer focus.


• A strict adherence to appropriate handling of confidentialinformation.


• Ability to work independently and handle multiple prioritiesand deadlines simultaneously.


• Ability to follow verbal and written directions, maintain aprofessional demeanor and restraint at all times, includingstressful situations.

Direct/Indirect Reports

None.

Position Requirements

Education

• High school diploma or GED is required.


• Some college experience is helpful.

Experience

• Proficient in Microsoft Office Suite required.


• 2 years’ experience in mailroom or warehouse operationspreferred.


• Must be at least 21 years old with a valid driver’s license andgood driving record.


• Oracle experience is desirable.


• Technology related to inventory management or work ordersystems experience is preferred.


• Experience in an institutional or campus setting

Physical Requirements

1. Physical demands are in excess of those for sedentary work andindividuals must be able to remain on their feet for extendedperiods of time, go up and down flights of steps, as well as stoop,kneel, crouch, and lift.


2. Ability to lift and transport up to 50lbs withoutassistance.


3. Ability to withstand exposure to inclement weather (rain, snow,sleet, freezing temperatures, etc.).

Additional Requirements

1. Successfully complete a criminal background check (reviewedevery 5 years).


2. Clean Driving record (reviewed annually .


3. *Essential personnel are required to report to or remain atwork if instructed directly by designated personnel duringemergency events or inclement weather.