Lead Mailroom Associate

Spsnorthamerica; Lisle (IL); On-site; USD 34,440 - 35,817; Full time

Job summary

SPS North America is seeking a Lead Mailroom Associate in Lisle, IL to supervise daily mailroom and shipping operations, ensuring timely service and secure handling of materials. You will coordinate courier shipments and support workplace services to sustain an excellent client experience.

Must have 2+ years in mailroom/shipping with leadership exposure; hourly pay range is $25–$26, with training for HazMat certification provided onsite.

Qualifications

• High school diploma or equivalent is required.
• 2+ years in mailroom/shipping/office services with at least 1 year in a lead role preferred.
• Strong communication, customer service, and organizational skills.
• Proficiency with Microsoft Office and mailroom systems.
• Ability to lift up to 40 lbs regularly (60 lbs with a cart).
• Must be willing to obtain HazMat certification onsite; training provided.

Responsibilities

• Lead mail & shipping operations to ensure timely, accurate service delivery.
• Receive, sort, distribute, and process mail and packages.
• Coordinate shipments with USPS, UPS, FedEx and other couriers.
• Track deliveries and maintain shipping records.
• Provide reception coverage and support workplace operations.
• Train and support backup personnel during downtime.

Skills

Communication

Customer service

Organizational skills

Time management

Independent work

Multitasking

Leadership

Education

High school diploma or equivalent

Tools

Microsoft Office

Postage meters

Scanners

Copiers/MFDs

Job description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Typical Working Hours: Mondays to Fridays; 8AM - 5PM / 9AM - 6PM (Tentative)

Lead Workplace Operations That Keep Business Moving

If you're an experienced mailroom professional with leadership skills and a passion for delivering exceptional service, this role is for you. As a Lead Mailroom Associate, you'll oversee daily mailroom operations while ensuring efficient mail, shipping, and workplace support services. You'll serve as the primary resource for office services, helping maintain seamless business operations and an outstanding client experience.

Why This Role Matters

Behind every productive workplace is an efficient operation. By leading mailroom services, coordinating shipments, and supporting workplace operations, you'll help ensure employees and clients receive timely, accurate, and professional service every day.

What'll You Do

Lead Mail & Shipping Operations

• Oversee daily mailroom operations and ensure timely, accurate service delivery
• Receive, sort, distribute, and process incoming and outgoing mail and packages
• Coordinate shipments through USPS, UPS, FedEx, and other courier services
• Track deliveries, maintain shipping records, and respond to mail and package inquiries
• Notify employees of incoming deliveries and ensure secure handling of confidential materials
• Maintain a clean, organized, and efficient mailroom environment

Shipping Compliance & Equipment

• Follow shipping, safety, and chain-of-custody procedures
• Operate and maintain mailroom equipment, including postage meters, scanners, label printers, copiers, and multifunction devices (MFDs)
• Monitor office and mailroom supply inventory and coordinate equipment service requests as needed

Reception & Workplace Support

• Provide reception coverage and assist employees, visitors, and vendors as needed
• Support hospitality services by restocking pantries, assisting with conference room setups, and supporting office moves
• Train and support backup personnel while assisting with additional operational needs during downtime

What You Have

• High school diploma or equivalent required
• 2+ years of experience in mailroom, shipping/receiving, office services, or related operations, including at least 1 year in a lead or supervisory role preferred
• Strong communication, customer service, and organizational skills
• Excellent time management and ability to manage multiple priorities
• Proficiency with Microsoft Office and mailroom-related systems and equipment
• Working knowledge of shipping/receiving procedures, packing methods, and chain-of-custody practices
• Sound judgment when handling confidential or sensitive materials
• Ability to work independently while leading daily operations
• Professional, dependable, and committed to following company policies and procedures

Certification Requirement

• Must be willing to obtain an onsite Basic Hazardous Materials (HazMat) Certification for lithium battery package handling. Training and certification are fully provided by SPS/client.

Physical Requirements

• Ability to lift and move packages up to 40 lbs. regularly and up to 60 lbs. using a wheeled cart
• Ability to stand, walk, bend, kneel, and sit for extended periods throughout the workday
• Manual dexterity to operate standard office and mailroom equipment
• Ability to communicate effectively using vision, hearing, and verbal/written communication

Travel: None or Negligible

Other Duties

This job description is not intended to be a comprehensive list of duties or responsibilities. Responsibilities may change at any time with or without notice based on business needs.

Pay Range: $25 – $26 USD

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.