Client Service Associate (Mail and Office)

Spsnorthamerica; San Francisco (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition programs

Comprehensive benefit offerings

Job summary

Spsnorthamerica is hiring a Client Services Associate in San Francisco, California. This role is vital in supporting daily operations, ensuring efficient mail and shipping processes, and maintaining organized workspace environments.

Ideal candidates should have strong communication skills, a high school diploma, and familiarity with shipping processes. This position offers opportunities for career growth, a dynamic work environment, and various benefits including medical, dental, and 401k.

Qualifications

• Valid driver's license and clean Motor Vehicle Record required.
• 2+ years of relevant experience preferred.
• Ability to work assigned hours, including occasional overtime.

Responsibilities

• Receive, sort, and distribute inbound mail and packages.
• Process outgoing shipments using postage and shipping systems.
• Track deliveries and maintain accurate records using scanning tools.
• Monitor and replenish paper and office supplies.
• Assist with meeting room setups and office moves.

Skills

Strong communication and customer service skills

Ability to work independently and stay organized

Familiarity with shipping/receiving processes

Comfort using basic office systems and Microsoft Office

Hands‑on, reliable, and adaptable in a dynamic environment

Education

High school diploma or equivalent

Tools

Handheld scanners

Pallet jacks

Carts

Job description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: Monday–Friday | 8:00 AM – 5:00 PM

Keep Operations Running Smoothly Behind the Scenes

If you’re hands‑on, organized, and thrive in a fast‑paced environment, this role is for you. As a Client Services Associate, you’ll support daily office operations through mail handling, print services, and workplace coordination.

From managing deliveries to maintaining essential supplies, your work ensures the office runs efficiently and teams have what they need to stay productive.

Why This Role Matters

This role plays a key part in maintaining the flow of daily operations. By ensuring accurate mail distribution, timely processing of requests, and well‑managed workspaces, you help create a reliable and efficient environment.

What You’ll Do

Mail & Shipping Operations

• Receive, sort, and distribute inbound mail and packages.
• Process outgoing shipments using postage and shipping systems.
• Track deliveries and maintain accurate records using scanning tools and tracking systems.
• Respond to inquiries related to mail and package status.

Print & Office Support

• Fulfill basic print and document requests.
• Provide light support for copier equipment, including toner replacement and upkeep.

Workplace & Inventory Support

• Monitor and replenish paper and office supplies in copy/mail areas.
• Maintain clean, organized mailrooms and service areas.
• Assist with meeting room setups, office moves, and workplace support tasks as needed.

Operational Support

• Communicate with employees regarding deliveries and service requests.
• Crossover across mailroom functions and support additional operational needs.
• Follow all safety, security, and company procedures.
• Assist with additional tasks as assigned.

What You Bring

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Familiarity with shipping/receiving processes (preferred).
• Comfort using basic office systems and Microsoft Office.
• Hands‑on, reliable, and adaptable in a dynamic environment.

Qualifications

• Requires a valid driver’s license and clean Motor Vehicle Record background.
• High school diploma or equivalent required.
• 2+ years of relevant experience preferred.
• Experience with handheld scanners, pallet jacks, or carts (preferred).
• Ability to work assigned hours, including occasional overtime.

Physical Requirements

• Ability to lift and move packages (20–40 lbs. frequently; up to 60 lbs. with carts).
• Ability to stand, walk, bend, and move throughout the day.
• Comfortable working in varying environmental conditions.
• Ability to perform manual tasks and operate office equipment.

Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors.

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

Equal Employment Opportunity Statement

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.