Lead Luxury Travel Designers | Team Growth & Service

JPMorgan Chase & Co.; Plano (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Plano recruits a Team Leader for high-performing luxury Travel Advisors.

You will oversee Reserve Travel Designers, lead and develop the team to deliver exceptional service and drive business growth. You will apply your travel and lifestyle servicing experience, strong leadership, and customer-focused approach to elevate the customer experience and achieve strong business results across the operation.

Qualifications

• Proven experience in team leadership and coaching.
• Strong communication, interpersonal and problem-solving skills.
• Customer-focused mindset with attention to detail.
• Ability to develop and execute strategies to improve service levels.
• Experience in travel or luxury/hospitality preferred.

Responsibilities

• Lead and inspire a team of travel designers to achieve goals.
• Cultivate a collaborative high-performance culture.
• Conduct performance reviews and provide feedback.
• Drive booking conversion, loyalty, and high NPS/OSAT.
• Analyze trends and feedback to identify service improvements.
• Ensure KPIs are met and delivery of personalized service.
• Oversee operations, schedules, and workload distribution.
• Collaborate with training and workforce planning.

Skills

Leadership

Coaching

KPIs/OKRs

Communication

Problem solving

Attention to detail

Conflict management

Relationship building

Change agility

Accountability

Job description

JPMorgan Chase & Co. in Plano recruits a Team Leader for high-performing luxury Travel Advisors.

You will oversee Reserve Travel Designers, lead and develop the team to deliver exceptional service and drive business growth. You will apply your travel and lifestyle servicing experience, strong leadership, and customer-focused approach to elevate the customer experience and achieve strong business results across the operation.