Lead Luxury Guest Services Manager

Auberge Collection; Kennebunk (ME); On-site; USD 45,000 - 65,000; Full time

Job summary

Auberge Collection is seeking a front office leader for the White Barn Inn in Kennebunk, Maine. Ideal candidates have a minimum of two years of experience in luxury hotel environments and a genuine passion for exceptional guest service.

Your role will involve overseeing team operations, mentoring staff, and ensuring a high level of guest satisfaction. You'll need strong communication skills and the ability to work with various computer systems. Join a team dedicated to providing unforgettable experiences!

Qualifications

• Minimum of two years of prior experience as a front office leader/supervisor for a luxury hotel.
• Demonstrated ability to communicate effectively and provide clear directions.
• Passion for exceptional service in a luxury environment.

Responsibilities

• Oversee and mentor front office team members through the guest journey.
• Align with Housekeeping Manager to maximize hotel operations.
• Execute personalized communications and train team members.

Skills

Effective communication

Guest service delivery

Multi-computer systems aptitude

Job description

Auberge Collection is seeking a front office leader for the White Barn Inn in Kennebunk, Maine. Ideal candidates have a minimum of two years of experience in luxury hotel environments and a genuine passion for exceptional guest service.

Your role will involve overseeing team operations, mentoring staff, and ensuring a high level of guest satisfaction. You'll need strong communication skills and the ability to work with various computer systems. Join a team dedicated to providing unforgettable experiences!