Guest Services Manager

FAIRMONT; Telluride (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Auberge Resorts Collection in Telluride, CO seeks a front office leader to set the tone for an exceptional guest experience. You will mentor the front office team and collaborate with guest services leaders to maximize operations and satisfaction.

The role focuses on guiding communications, training staff, and driving high service standards in a luxury environment akin to a renowned resort collection.

Qualifications

• Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.
• Ability to communicate effectively and provide clear directions in a professional manner.
• Aptitude for working with multiple computer systems and understanding hotel operations.

Responsibilities

• Oversee, mentor and lead front office team through guest journey from pre-arrival to check-out.
• Align with Directors to maximize hotel operations and guest satisfaction.
• Use tools to execute timely, personalized communications and train staff to do similarly.
• Foster an environment ensuring consistency and high guest satisfaction.

Skills

Front office leadership

Communication skills

Hospitality systems

Job description

Job Description

This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience.

• Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.


• Align with the Director of Rooms and other guest services leaders to maximize hotel operations.


• Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.


• Foster an environment that ensures consistency and a high level of guest satisfaction.


• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Qualifications:
Qualifications

• Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.


• Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.


• Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.


• Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.