Front Desk Concierge – Guest Experience

Auberge Collection; Kennebunk (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

Auberge Collection located in Kennebunk, Maine, is seeking a Front Desk Agent to be the first point of contact for our guests. In this role, you'll create a welcoming atmosphere and ensure a smooth check-in/check-out process.

The ideal candidate will have strong interpersonal and communication skills, attention to detail, and the ability to manage multiple tasks efficiently. A positive attitude and dedication to guest satisfaction are essential to succeed in this role.

Qualifications

• 1 year of experience in a similar role preferred.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.
• Must hold and maintain a valid driver’s license.

Responsibilities

• Greet guests upon arrival and facilitate smooth check-in/check-out.
• Handle room reservations and assign rooms as needed.
• Provide excellent customer service and address inquiries promptly.
• Process payments and verify payment information accurately.
• Relay messages between guests and hotel departments.

Skills

Interpersonal skills

Communication skills

Attention to detail

Time management

Job description

Auberge Collection located in Kennebunk, Maine, is seeking a Front Desk Agent to be the first point of contact for our guests. In this role, you'll create a welcoming atmosphere and ensure a smooth check-in/check-out process.

The ideal candidate will have strong interpersonal and communication skills, attention to detail, and the ability to manage multiple tasks efficiently. A positive attitude and dedication to guest satisfaction are essential to succeed in this role.