Lead Luxury Concierge & Team Supervisor

Stratton Amenities; Nashville (TN); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Stratton Amenities in Nashville, TN, seeks a Lead Concierge to supervise a team of concierge ambassadors and act as the primary liaison between the property manager and staff to deliver exceptional service to residents, guests, and prospects.

The role emphasizes leadership, standards, and the development of SOPs, with duties spanning scheduling, payroll, resident communications, and monthly performance coaching.

Qualifications

• At least five years of hospitality experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and leadership abilities.
• Ability to maintain confidentiality and present a neat, professional appearance.
• Ability to respond quickly and genuinely to residents’ and guests’ requests.
• Organized, proactive, productive, and self-motivated with a positive attitude.

Responsibilities

• Act as the face of the property, leading by example.
• Facilitate communication between the property manager and the concierge team.
• Exceed expectations by providing anticipatory service and smooth accommodation.
• Address resident concerns and complaints promptly and professionally.
• Conduct weekly meetings with the property manager to identify areas for improvement.
• Manage team schedules and oversee weekly payroll.
• Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals.
• Implement and enforce accountability measures, disciplinary action, and performance coaching.
• Develop and implement new SOPs to continually improve concierge operations.
• Foster a positive work culture and environment.
• Enforce uniform and grooming standards.
• Participate in monthly regional director calls.

Skills

Leadership

Hospitality experience

Customer service

Communication

Problem-solving

Staff supervision

Scheduling/payroll

Training

Organization

Job description

Stratton Amenities in Nashville, TN, seeks a Lead Concierge to supervise a team of concierge ambassadors and act as the primary liaison between the property manager and staff to deliver exceptional service to residents, guests, and prospects.

The role emphasizes leadership, standards, and the development of SOPs, with duties spanning scheduling, payroll, resident communications, and monthly performance coaching.