Chef Concierge: Curate Iconic City Experiences

Viceroy Park Avenue; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Educational opportunities / Tuition Re

Paid jury duty leave

Personal leave

Medical leave

Military leave

Job summary

Viceroy Hotels in New York City is opening Viceroy Park Avenue in December 2026 and seeks a Chef Concierge to deliver highly personalized, intuitive service for ultra-luxury guests. You will maintain expert knowledge of the city, curate bespoke experiences, and build relationships with partners to enhance guest stays.

The role requires 5+ years in luxury concierge, supervisory experience, and exceptional communication.

Qualifications

• Minimum 5 years of luxury hotel concierge experience, including supervisory role.
• Strong knowledge of local dining, entertainment, transportation, arts, and cultural attractions.
• Ability to provide highly personalized guest service in a luxury hospitality environment.
• Excellent verbal and written communication; multilingual abilities a plus.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office and hotel management systems.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Lead the daily operations of Concierge department ensuring services are delivered in accordance with brand standards.
• Maintain detailed knowledge of local attractions, dining venues, shopping, cultural events, theater, nightlife, wellness offerings, and transportation options.
• Develop and maintain relationships with local businesses, vendors, tourism organizations, and community partners.
• Monitor guest requests and ensure timely fulfillment through effective communication and follow-through.
• Manage concierge systems, guest preference databases, and service tracking tools.
• Coordinate restaurant reservations, transportation, entertainment, special events, and bespoke itineraries.
• Identify opportunities to enhance guest experiences through curated experiences
• Ensure compliance with hotel policies, brand standards, and safety procedures.
• Maintain accurate records of guest interactions, preferences, and service arrangements

Skills

Luxury concierge experience

Supervisory experience

Local market knowledge

Personalized guest service

Communication skills

Multilingual

Organizational skills

Hotel software proficiency

Tools

MS Office

Hotel management systems

Job description

Viceroy Hotels in New York City is opening Viceroy Park Avenue in December 2026 and seeks a Chef Concierge to deliver highly personalized, intuitive service for ultra-luxury guests. You will maintain expert knowledge of the city, curate bespoke experiences, and build relationships with partners to enhance guest stays.

The role requires 5+ years in luxury concierge, supervisory experience, and exceptional communication.