Lead Luxury Cashier & Customer Experience

Tapestry (Coach/Kate Spade); Miami (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Coach, a global fashion house, seeks a Lead Cashier to deliver exceptional customer experiences at the cashwrap and support team development, as a brand ambassador.

Responsibilities: checkout service, promoting the Insider Program, processing returns, maintaining cash handling accuracy, and assisting in training other cashiers.

Requirements: 1+ years in cashier/retail, POS familiarity, ability to work in a fast-paced luxury environment, and strong English.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems and basic computer skills.
• Ability to work in a fast-paced environment and meet business needs.
• Strong English language proficiency.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly.
• Promote add-on sales and gift cards through the Insider Program.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Customer service

POS familiarity

Fast-paced environment

English proficiency

Tools

POS systems

Job description

Coach, a global fashion house, seeks a Lead Cashier to deliver exceptional customer experiences at the cashwrap and support team development, as a brand ambassador.

Responsibilities: checkout service, promoting the Insider Program, processing returns, maintaining cash handling accuracy, and assisting in training other cashiers.

Requirements: 1+ years in cashier/retail, POS familiarity, ability to work in a fast-paced luxury environment, and strong English.