Lead Cashier — Luxury Retail, Customer Experience & Training

Tapestry (Coach/Kate Spade); Washington (Washington County); On-site; USD 21,000 - 30,000; Full time

Job summary

Coach, a global luxury fashion house, seeks a Cashier to deliver exceptional customer service at checkout, greet customers warmly, and support the team in maintaining service standards. The role emphasizes brand representation and accurate cash handling within a fast-paced store environment.

Candidates should have 1+ years in cashier or retail roles, familiarity with POS systems, and strong English language skills.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems and basic computer skills.
• Strong English language proficiency and ability to work in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Customer service

English proficiency

Team communication

Education

High school diploma or equivalent

Tools

POS systems

Mobile technology

Basic computer skills

Job description

Coach, a global luxury fashion house, seeks a Cashier to deliver exceptional customer service at checkout, greet customers warmly, and support the team in maintaining service standards. The role emphasizes brand representation and accurate cash handling within a fast-paced store environment.

Candidates should have 1+ years in cashier or retail roles, familiarity with POS systems, and strong English language skills.