Lead Long-Term Care Caseworkers – Public Service Supervisor

New Hanover County; Wilmington (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

New Hanover County in North Carolina seeks a detail oriented, customer focused Long-Term Care Caseworker Supervisor to oversee a unit handling Long-Term Care, Special Assistance, and related eligibility programs. The role includes staff supervision, policy interpretation, case reviews, and responding to inquiries.

Ideal candidates will bring strong customer service, organizational, and computer skills and a commitment to public service in a dynamic county environment.

Qualifications

• Excellent customer service skills demonstrated in public service settings.
• Strong organizational and computer abilities for casework management.
• Ability to analyze information and solve problems under pressure.

Responsibilities

• Supervise a unit of caseworkers responsible for Long-Term Care and related programs.
• Assign and monitor work, train new and ongoing staff, and interpret program policies.
• Review cases for accuracy, respond to inquiries, and prepare reports.
• Evaluate policies with state and county representatives and assess unit needs for budgeting.

Skills

Customer service

Organizational skills

Computer skills

Problem solving

Job description

New Hanover County in North Carolina seeks a detail oriented, customer focused Long-Term Care Caseworker Supervisor to oversee a unit handling Long-Term Care, Special Assistance, and related eligibility programs. The role includes staff supervision, policy interpretation, case reviews, and responding to inquiries.

Ideal candidates will bring strong customer service, organizational, and computer skills and a commitment to public service in a dynamic county environment.