Human Services Caseworker Supervisor (Childcare/Work First)

New Hanover County; North Carolina; Hybrid; USD 54,000 - 72,000; Full time

Benefits offered by this job

Employer paid 401k contributions

Retirement plan

Flex time and telework

Paid sick and personal leave + 13 paid

Paid parental leave

Paid community services leave

Education leave

Medical, dental, and vision insurance

Onsite health and wellness center

Professional development trainings

Opportunities to make a difference

Job summary

New Hanover County is seeking a detail oriented, customer focused Human Services Caseworker Supervisor to lead a unit of caseworkers in the Childcare/Work First Team. The role requires strong knowledge of Work First and Childcare policies and NC Fast proficiency to troubleshoot systems and manage payments.

The department emphasizes public service, professional development, and community engagement, with a supportive, diverse, and proactive work environment across a dynamic county organization.

Qualifications

• Three (3) years of universal, economic services or income maintenance caseworker experience.
• Knowledge of Work First and Childcare policy.
• NC FAST proficiency and supervisory experience preferred.

Responsibilities

• Supervise a unit of caseworkers in the Childcare/Work First Team.
• Run weekly and monthly reports in NC Fast System and Datawarehouse.
• Respond to provider inquiries regarding payment discrepancies.
• Link/delink providers in NC Fast as needed; process over/underpayments.
• Communicate with community partners such as Smart Start and NC Pre-K.

Skills

Detail oriented

Customer service

NC FAST proficiency

Supervisory experience

Job description

New Hanover County is seeking a detail oriented, customer focused Human Services Caseworker Supervisor supervising a unit of caseworkers in the Childcare/Work First Team. The ideal candidate will have detailed knowledge of Work First and Childcare policy, the ability to troubleshoot in the NC Fast system for both programs, have NC Fast knowledge to link/delink providers, and be able to process over and underpayments. Additional responsibilities will include running weekly and monthly reports in both the NC Fast System and Datawarehouse, responding to provider inquiries regarding payment discrepancies, and will be able to effectively communicate with community partners such as Smart Start and NC Pre-K.

The Social Services department is comprised of a team of dedicated professionals seeking to serve the citizens of our county through providing essential human services. The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county.

New Hanover County strives to hire the best and the brightest employees who are committed to public service. Our employees enjoy an innovative, energetic and employee-focused work environment with top down support that embraces bottom up ideas and engagement. Our talented team of professionals have a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. If this sounds like an organization that models the values you uphold, we invite you to come and be a part of the exciting, healthy and progressive team at New Hanover County.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Hours:

8:00 AM - 5:00 PM, Monday - Friday.

Must be available to report for emergency work assignments during emergency situations.

Salary Information:

Thetarget hiring range for this position is $53,668 - $72,451. The full salary range for an incumbent hired into this position is $53,668 - $91,234. Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.

New Hanover County offers:

• Employer paid 401k contributions;
• Retirement planthrough the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

High School Diploma or equivalent and three (3) years of universal, economic services or income maintenance caseworker experience; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the specific position as listed above.

NC FAST proficiency and previous supervisory experience is preferred.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.