Human Services Caseworker Supervisor (Long-Term Care)

New Hanover County; Wilmington (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

New Hanover County in North Carolina seeks a detail oriented, customer focused Long-Term Care Caseworker Supervisor to oversee a unit handling Long-Term Care, Special Assistance, and related eligibility programs. The role includes staff supervision, policy interpretation, case reviews, and responding to inquiries.

Ideal candidates will bring strong customer service, organizational, and computer skills and a commitment to public service in a dynamic county environment.

Qualifications

• Excellent customer service skills demonstrated in public service settings.
• Strong organizational and computer abilities for casework management.
• Ability to analyze information and solve problems under pressure.

Responsibilities

• Supervise a unit of caseworkers responsible for Long-Term Care and related programs.
• Assign and monitor work, train new and ongoing staff, and interpret program policies.
• Review cases for accuracy, respond to inquiries, and prepare reports.
• Evaluate policies with state and county representatives and assess unit needs for budgeting.

Skills

Customer service

Organizational skills

Computer skills

Problem solving

Job description

Position Information

This posting is a re-advertisement. Candidates who have previously applied are still under consideration and do not need to reapply.

New Hanover County is seeking a detail oriented, customer focused Long-Term Care Caseworker Supervisor in the Department of Social Services. Responsibilities will include supervising a unit of caseworkers responsible for determining Long-Term Care, Special Assistance, Special Assistance In-home, PACE, CAP and eligibility for benefits of various community resource programs; assigning and monitoring work; training new and ongoing workers; interpreting program policies; reviewing cases for accuracy; responding to complaints and inquiries; evaluating policies and procedures with state and county representatives; preparing reports; and evaluating unit needs for budget purposes.

The Social Services department is comprised of a team of dedicated professionals seeking to serve the citizens of our county through providing essential human services. The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county.

New Hanover County strives to hire the best and the brightest employees who are committed to public service. Our employees enjoy an innovative, energetic and employee-focused work environment with top down support that embraces bottom up ideas and engagement. Our talented team of professionals have a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. If this sounds like an organization that models the values you uphold, we invite you to come and be a part of the exciting, healthy and progressive team at