Social Worker (Senior Resource Center Life Enrichment Program)

New Hanover County; North Carolina; On-site; USD 61,000 - 101,000; Full time

Job summary

New Hanover County seeks a dedicated Social Worker for the Senior Resource Center Life Enrichment Program (LEP) team. The role involves assessments, resource referrals, and in-home or facility-based support to older adults and caregivers to promote independence and quality of life.

Responsibilities include case monitoring, care planning, and coordination with community partners; bilingual English/Spanish skills are a plus as is experience with Options Counseling and grant-funded programs.

Qualifications

• MSW or BSW with relevant experience required.
• Bilingual in English and Spanish strongly preferred.
• Knowledge of social work principles, community resources, and ability to prepare written reports.

Responsibilities

• Conducts ongoing case monitoring and evaluation, including assessments and care plan development.
• Performs home visits to monitor progress and address concerns.
• Maintains accurate documentation of client interactions and service plans.
• Coordinates social services across agencies by referrals and collaboration with partners.
• Provides Options Counseling to support informed long-term service decisions.
• Engages in professional development through training and certifications.
• Advocates for clients by fostering relationships with providers and community organizations.
• Utilizes technology to manage multiple priorities in a fast-paced environment.
• Performs work with regular attendance and meets scheduling needs.
• Performs duties during emergency/disaster situations.

Skills

Social work principles

Bilingual English/Spanish (preferred)

Education

MSW from an accredited school

BSW with 1 year related experience

Four-year degree + 15 semester hours in social work + 2 years related experience

Four-year degree + 3 years related experience

Job description

Are you a motivated Social Work professional? New Hanover County is seeking a dedicated and experienced Social Worker tojoin theSenior Resource Center Life Enrichment Program (LEP)team. The SRC Life Enrichment Program provides quality and responsive social services to older adults and their caregivers. Our goal is to promote appropriate support for the social, physical, economic, and emotional well-being of older adults, while encouraging maximum independence and improving quality of life. The position requires conducting assessment evaluations and providing resource assistance with clients in their homes or in County facilities.

Responsibilities for this role include:

• Conducts ongoing case monitoring and evaluation, including assessments, care plan development, and regular evaluations to ensure compliance with federal, state, and local regulations.
• Performs home visits to monitor client progress, address concerns, and identifies potential risks such as abuse, neglect, or exploitation
• Maintains accurate and timely documentation of client interactions, assessments, and service plans
• Coordinates social services across multiple agencies by making appropriate referrals and collaborating with community partners
• Provides Options Counseling services, a decision-support process that includes listening to preferences, discussing options, supporting informed decision-making, connecting individuals to services, and following up. Options Counseling uses person-centered practices to support informed long-term service decisions.
• Engages in professional development through training, workshops, and required certifications
• Advocates for clients by fostering positive relationships with service providers, landlords, healthcare professionals, and community organizations
• Utilizes technology effectively while managing multiple priorities in a fast-paced environment focused on quality and service.
• Performs work with regular and predictable attendance, consistently meeting the scheduling needs of the position as required by the county.
• Performs other duties of a similar nature or level.
• Performs work during emergency/disaster situations.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Knowledge, Skills, and Abilities

Knowledge ofprinciples of social work, social service agencies, and practices. Strong knowledge of community resources and preparation of written reports. Strong communication and interpersonal skills as applied to interaction with clients, co-workers, and public to convey information and receive work direction. Knowledge of identifying and investigating abuse, neglect, or exploitation, including local and state protective services statutes.

Hours:

8:00 AM - 5:00 PM, Monday - Friday.

Must be available to report for emergency work assignment during emergency situations.

Employment Type:

Full-time, non-exempt

Salary Information:

The target hiring range for this position is $60,943 - $80,764.50.

The full salary range for an incumbent hired into this position is $60,943 to $100,586.

Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.

Bilingual candidates are eligible for a differential (5%) when performing Spanish language interpretation during the course of work.

*This position is 85% grant funded by the Home and Community Care Block Grant (HCCBG). HCCBG is is North Carolina's primary funding source for non-Medicaid, community-based services that help older adults remain independent and live safely in their own homes.

Required Education and Experience:

• MSW from an accredited school;

• ORBSW from an accredited school of social work and 1 year of related social work experience;

• ORa four-year degree in a human services field with at least 15 semester hours in courses related to social work and 2 years of related social work experience;

• ORa four-year degree and 3 years of related social work experience.

• Bilingual in English and Spanish strongly preferred.

Preferred Qualifications:

• Experience working with older adults, individuals with dementia or other cognitive impairments, and family caregivers.
• Experience in case management, comprehensive assessments, care planning, and connecting individuals and families with community resources.
• Experience developing and facilitating caregiver education, support groups, community outreach, or educational presentations.
• Strong collaboration and relationship-building skills with community partners, healthcare providers, and service organizations.
• Strong organizational, communication, problem-solving, and critical-thinking skills.
• Familiarity with grant-funded programs, including eligibility requirements, documentation, reporting, and program compliance.
• Knowledge of caregiver support services, respite care, aging services, and challenges associated with long-term caregiving.

• Valid Driver's License (from any state) and good driving record required at time of application.
• Valid North Carolina Driver's License required by first date of employment with good driving record.

Applicant Information:

After the closing date for this position, a applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. Please be sure to check your email for this communication so we may proceed with the next step in the recruitment process in a timely manner.

All updates regarding an application can be viewed through your applicant portal.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.