Lead Long-Term Care Caseworker

New Hanover County; Wilmington (NC); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

New Hanover County seeks a detail oriented Long-Term Care Caseworker Supervisor within the Department of Social Services in Wilmington, NC. The role centers on supervising a unit of caseworkers handling Long-Term Care, Special Assistance, in-home services and related eligibility programs, while coordinating policy interpretation and budget planning.

The department emphasizes customer service, organizational and computer skills, problem-solving abilities and a strong commitment to serving county

Responsabilidades

• Supervise a unit of caseworkers responsible for determining Long-Term Care, Special Assistance, Special Assistance In-home, PACE, CAP and eligibility for various community resource programs
• Assign and monitor work within the unit
• Train new and ongoing workers
• Interpret program policies for staff
• Review cases for accuracy
• Respond to complaints and inquiries
• Evaluate policies and procedures with state and county representatives
• Prepare reports
• Evaluate unit needs for budget purposes

Descripción del empleo

New Hanover County seeks a detail oriented Long-Term Care Caseworker Supervisor within the Department of Social Services in Wilmington, NC. The role centers on supervising a unit of caseworkers handling Long-Term Care, Special Assistance, in-home services and related eligibility programs, while coordinating policy interpretation and budget planning.

The department emphasizes customer service, organizational and computer skills, problem-solving abilities and a strong commitment to serving county